Mark Tolley

• Assisted customers in identifying vehicle service needs and scheduling appointments.
• Provided detailed explanations of services and repairs to enhance customer understanding.
• Utilized service management software to track customer interactions and service history.
• Coordinated with technicians to ensure timely completion of vehicle services and repairs.

• Resolved customer inquiries and concerns, fostering positive relationships and satisfaction.
• Monitored inventory levels of parts and supplies, ensuring availability for daily operations.
• Trained new staff on service processes and customer engagement techniques.
• Implemented feedback mechanisms to improve service quality and operational efficiency.

Completed all financing for bank approvals for financing of vehicles, completed all necessary paper work and closed all funding and title work needed.

Assisted in managing service operations to enhance customer satisfaction. Supported team members in resolving service-related issues efficiently. Contributed to maintaining service quality standards across all interactions.

Handled all financing for customers financing of vehicles, completed all paperwork and title work needed. Followed up and closed all paperwork for bank funding