Mark Toney
Deltona ,FL
Summary
Conscientious field service technician with several-years background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules.
Overview
1
1
Certification
Work History
Field Service Technician
Worldwide Technical Services
Deltona , FL
10/19/92 - Current
- Proficiently performed routine check-ups and resolved issues with a diverse range of computer equipment including Dell Servers, IBM Servers, Lenovo Servers, and Apple Products.
- Developed strong working relationships with different help desk vendors to streamline problem-solving processes
- Executed product installations and repairs for hughesnet items.
- Contributed to the successful implementation and installation of multiple 4G wireless cradle point systems.
- Installed and calibrated starlink satellite systems
- Engaged in troubleshooting customer concerns remotely and performed necessary repairs. Maintained consistent communication with customers throughout the repair process.
- Maintained records of part inventories
- Managed scheduling of service calls through various communication methods including phone,text, and email.
- Trained new hires on workplace safety protocols, including working from heights and proper usage of specialized safety equipment.
Education
Associate of Science - Electrical Engineering
ITT Technical Institute - Maitland Fl
Maitland, FL05-1992
Skills
- System Installation
- Work Order Management
- Data Collection
- Quality Assurance
- Safety assessment
- Customer Service
Certification
- A+ Certified
- API safety certified
Affiliations
- Spending time with family
- Taking care of Stray animals and finding them homes
Timeline
Field Service Technician
Worldwide Technical Services
10/19/92 - Current
Associate of Science - Electrical Engineering
ITT Technical Institute - Maitland Fl
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