Mark Toy
Columbia,SC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Physcial Damage Manager - Direct Repair (ARX)
Government Employees Insurance Company
10.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Motivated team to improve peer results from #5 in Severity peer to #1 by a wide margin in severity peer in 16 months while policies in force grew 17%
- Motivated team to improve peer results from #3 to #1 in rental peer in 16 months while policies in force grew 17%
- Grew staff smartly to achieve maximum benefit and onboarded new team members effectively during this time period to maintain and improve industry performance while maximizing growth potential
- Catastrophe coordinator for SE Region and ran multiple Catastrophe teams in region and out of region to respond to customer needs in dire situations while maintaining home team performance
- Took on implemention of ARX 2.0 in SE states and improved performance Georgia and Alabama results after taking over team
- Champion for director group and company in calibrations of severity, developed refresher program used across all teams
Auto Damage Subject Matter Expert
Government Employees Insurance Company
05.2015 - 09.2016
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Implemented many process changes to Auto Damage to maximize efficiency and eliminate redundant positions in non line departments while not increasing workload of line associates
- Worked with Business IT partners to implement sounds solutions for enhancements to already established products to enhance user experience and efficiency
Auto Damage Supervisor
Government Employees Insurance Company
05.2010 - 04.2015
- Established relationships with automotive industry vendors to improve working relationships of adjusting staff
- Improved efficiency of adjusting staff in Fayetteville NC region including opening new avenues to efficiently inspect vehicles in remote markets
- Leader and developer of first countrywide Catastrophe Management resource site including payroll, logistics, and response management to spread best practices across all regions.
Auto Damage Adjuster
Government Employees Insurance Company
08.2005 - 04.2010
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Assessed complex claims and accurately determined value of damages.
- Kept current on insurance regulations, laws, policies and procedures.
Telephone Claims Representative
Government Employees Insurance Company
04.2004 - 07.2005
- Assisted customers with completing insurance documents to avoid missed information.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
Counselor, Juvenile Offender
Culpeper County Government
07.2002 - 03.2004
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
Education
Bachelor of Science - Criminal Justice
Bluefield College
Bluefield, VA05.2002
Skills
- Business Development
- Strategic Planning
- Financial Management
- Policy Implementation
- Staff Development
Timeline
Physcial Damage Manager - Direct Repair (ARX)
Government Employees Insurance Company
10.2016 - Current
Auto Damage Subject Matter Expert
Government Employees Insurance Company
05.2015 - 09.2016
Auto Damage Supervisor
Government Employees Insurance Company
05.2010 - 04.2015
Auto Damage Adjuster
Government Employees Insurance Company
08.2005 - 04.2010
Telephone Claims Representative
Government Employees Insurance Company
04.2004 - 07.2005
Counselor, Juvenile Offender
Culpeper County Government
07.2002 - 03.2004
Bachelor of Science - Criminal Justice
Bluefield College
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