Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Trow

Sioux Falls,SD

Summary

Accomplished locksmith technician with extensive experience at ABC Lock & Key, excelling in customer service and physical security. Proven expertise in safe and vault installations, consistently exceeding client expectations through innovative solutions. Recognized for attention to detail and effective communication, ensuring optimal security for diverse clientele.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retired

N/A
Sioux Falls, SD
01.2025 - Current

Locksmith Technician

ABC Lock & Key
Las Vegas, NV
08.2021 - 01.2025
  • Removed old locks from doors, safes, cabinets or other items as requested by clients.
  • Repaired broken locks and re-keyed existing locks to new keys.
  • Cut new keys and duplicated existing ones by using key cutting machines.
  • Installed safes, vault doors and deposit boxes following blueprints.
  • Completed new installations of components such as locks, handles and closers.
  • Conducted periodic inspections of locking devices to identify any potential issues.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Physical Service Technician

Stanley Black & Decker Inc.
Las Vegas, NV
11.2018 - 08.2021
  • Installed new door hardware,locks on u.c.s , change combos on safes and vaults.
  • Removed debris and cleaned up work areas.
  • Communicated with customer about specific security needs, adapting plans .
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Analyzed network and programming issues to identify troubleshooting methods needed for quick remediation.
  • Corrected common malfunctions to restore conformance of equipment, including no picture and transactions.
  • Performed annual inspections on vault and security alarm systems under supervision .
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.

LOCKSMITH /SAFE TECHNICAN

ABC LOCKSMITH
Las Vegas, NV
11.2016 - 11.2018
  • Used key cutting machines to duplicate or cut new keys.
  • Installed new door hardware such as locks, plates and closers
  • Change combos on safes, rekey and install locks.
  • Communicated with customer about security needs.
  • Drill safes open and replace locks .
  • Handled 6 calls per day to address customer inquiries and concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

Canarsie H.S.
Brooklyn, NY
8 1978

Skills

  • Customer service
  • Physical security specialist
  • Locksmith technician
  • Expertise in Safe and Vaults
  • Expertise in safes and Vaults
  • DMP equipment
  • Attention to detail
  • Lock installation

Certification

AFTER HOUR DEPOSITORY ,TIMELOCKS , DMP.

Timeline

Retired

N/A
01.2025 - Current

Locksmith Technician

ABC Lock & Key
08.2021 - 01.2025

Physical Service Technician

Stanley Black & Decker Inc.
11.2018 - 08.2021

LOCKSMITH /SAFE TECHNICAN

ABC LOCKSMITH
11.2016 - 11.2018

Canarsie H.S.

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Mark Trow