Mark Utz

• Manage and recruit geothermal Dealer Direct and Distribution customer accounts to attain sales goals and distribution targets.
• Develop relationships with prospects to expand sales territory.
• Access client needs and suggested application and product solutions.
• Communicate with customers to gain feedback and address product or service concerns.
• Develop and implement marketing campaigns using various media including, digital, social mirroring and print media.
• Conducted cold calls to offer services to potential customers.
• Discovered sales opportunities by showcasing products and services to interested clients.
• Educated customers on product features and use to provide optimal service.

Conduct in home sales for replacement of heating & air conditioning systems. Process includes evaluation of current system including sizing, ductwork evaluation and discovery with the customer regarding performance of the existing system and energy costs. Conducting an in home indoor air quality analysis. Producing multiple proposals including options for one stage, two stage and variable speed equipment and including indoor air quality, system enhancements and safety options. Presenting proposals with financing options. Preparing installation packages including pictures, AHRI Certificate, proposal and instructions. Following up with an in person site visit after the installation is complete.

• Owned strategy development and results for sales territory, managing all facets of product sales, education and brand awareness initiatives.
• Conducted training for new product rollouts, sales, design and technical training.
• Implemented company sales programs including rebate and financing promotions.
• Called on Dealer base to provide support, review programs and resolve any conflicts regarding product, deliveries and warranties.
• Boosted division performance by maximizing territory customer base and profit percentages
• Analyzed potential to develop sales opportunities and call plan.
• Discovered sales opportunities by showcasing products and services to interested clients.
• Developed and implemented new sales strategies to update product lines.
• Educated customers on product features and use to provide optimal service.
• Managed expenses and time to maximize productivity.
• Expedited resolutions to correct customer problems and complaints.
• Serviced accounts every month to offer new product opportunities and sustain solid revenue streams.

• Managed geothermal customer accounts to attain sales goals and distribution targets.
• Developed relationships with prospects to expand sales territory.
• Assessed client needs and suggested product solutions.
• Consulted with customers to gain feedback and address product or service concerns.
• Developed targeted promotions to drive consumer awareness and business.
• Conducted cold calls to offer services to potential customers.
• Discovered sales opportunities by showcasing products and services to interested clients.
• Educated customers on product features and use to provide optimal service.

• ClimateMaster certified geothermal trainer
• Develop and implement Dealer conversion plans
• Dealer Development through sales support, technical training, sales boot camps and field demonstrations
• Enabled sales growth by highlighting features and benefits of company offerings.
• Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
• Stayed up to date on latest market trends, standard practices and compliance requirements.
• Identified needs of customers promptly and efficiently.

Owned a residential/light commercial HVAC company. Sold the company in 2010.

• Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
• Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
• Managed sales, service and installation teams.