Mark Valentin
Old Navy
Buford,GA
12
years of professional experience
Accomplished & well-rounded professional with experience in management, customer service, & healthcare. Known for strong communication & leadership skills, with a collaborative approach to supporting teams & management. Consistently delivers high-quality results while maintaining an empathetic, energetic, & positive mindset.
Work History
Patient Arrival Specialist / Project Assistant
1 Month- Coordinated cross-functional workflows to support patient services, documentation accuracy, and timely issue resolution.
- Reviewed records and verified data integrity in healthcare systems to maintain compliance and reporting quality.
- Communicated with clinical and administrative teams to resolve scheduling, authorization, and access concerns.
- Trained staff on standard procedures, system navigation, and documentation practices to improve consistency.
- Managed patient check-in, registration, and demographic verification for high-volume front office workflow.
- Verified insurance eligibility and collected copayments while maintaining accurate billing records.
Patient Access Representative (Part Time)
1 Year 2 Months- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Ensured accurate insurance verification and eligibility.
- Provided exceptional customer service, addressing patient inquiries and resolving issues effectively.
- Trained new staff on procedures, policies, and best practices in patient access operations.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Float to other facilities.
Brand Associate
1 Year- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Oversaw inventory counts to maintain stock records and account for shrinkage. Managed inventory control, cash control and store opening and closing procedures.
- Train new employees and managers.
- Completed point of sale opening and closing procedures.
- Customer service focus at all times while customers are present.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Front Office Assistant / Patient Access(Full Time)
7 MonthsNutritionist Reprentative (Part Time)
5 MonthsStore Manager / District Assistant (Full Time)
8 MonthsServer / Bartender / Trainer (Part Time)
11 MonthsSales & Service Leader Manager (Full Time)
9 MonthsPatient Service Representative / Tech (Full Time)
1 Year 8 MonthsStore Manager / District Assistant (Full Time)
9 MonthsMerchandising Lead Manager (Full Time)
6 MonthsPatient Service Representative (Part Time)
5 MonthsBehavioral Health Technician (Full Time)
1 Year 3 MonthsMerchandising Assistant Lead (Part Time)
1 Year 10 MonthsStore Manager / District Assistant (Full Time)
5 Years 10 MonthsEducation
Cosmetology - Cosmetology
High School Diploma
Skills
Service excellence
Proficient in task prioritization
Facilitating professional growth
Leadership team training
Sales training facilitation
Achievement-driven
Cross-functional collaboration
Recruitment strategies
Epic / Cerner / Pm script
Management
Section name
Gender:
Additional Information
Cpr Certified
Aed Certified
Cosmetology Instructor
Timeline
Patient Arrival Specialist / Project Assistant
Emory Healthcare
10.2026 - CurrentRead More
Front Office Assistant / Patient Access(Full Time)
Northside Hospital Medical / Gwinnett
03.2026 - 10.2026Read More
Brand Associate
Old Navy
11.2025 - CurrentRead More
Patient Access Representative (Part Time)
Grady Memorial Hospital / Fulton Regional Crisis Center
09.2025 - CurrentRead More
Nutritionist Reprentative (Part Time)
Northeast Georgia Medical Center Hosptial
07.2025 - 12.2025Read More
Store Manager / District Assistant (Full Time)
CosmoProf Beauty
12.2024 - 08.2025Read More
Server / Bartender / Trainer (Part Time)
Buffalo Wild Wings
07.2024 - 06.2025Read More
Sales & Service Leader Manager (Full Time)
Sephora
04.2024 - 01.2025Read More
Store Manager / District Assistant (Full Time)
Sally Beauty
05.2023 - 02.2024Read More
Patient Service Representative / Tech (Full Time)
Prisma Health Richland Hospital / Prisma Children Hospital
08.2022 - 04.2024Read More
Merchandising Lead Manager (Full Time)
Old Navy, Gap
03.2022 - 09.2022Read More
Patient Service Representative (Part Time)
Doctors Care Urgent Care
02.2022 - 07.2022Read More
Behavioral Health Technician (Full Time)
William S Hall Psychiatric Hospital (Children, Adolescence, Adults)
11.2020 - 02.2022Read More
Merchandising Assistant Lead (Part Time)
Old Navy, Gap
10.2018 - 08.2020Read More
Store Manager / District Assistant (Full Time)
Sally Beauty
01.2015 - 11.2020Read More
Paul Mitchell The School Of Cosmetology
Cosmetology from Cosmetology
Read More
Lower Richland High School
High School Diploma
Read More