Summary
Overview
Work History
Skills
Timeline
Education

Mark Valentino

Warrenton,VA

Summary

Versatile and Experienced executive specializing in Customer Experience (CX) businesses and Equipment Sales. Has over 20 years of vacuum technology experience for both Sales and Support. Has held the responsibility of planning, implementing and overseeing key business units to successful outcomes. For today's modern work place I have an extensive history of cultivating working culture to support work/life balance while balancing a disciplined approach to performance of each business unit. I am Interested in pursuing new professional challenges with a growth-oriented company.

Overview

31
31
years of professional experience

Work History

Senior Manager, CSBG and Component Sales

ULVAC TECHNOLOGIES
11.2022 - Current
  • Developed sales strategy from vertical integrated sales team to dealer/distribution business in North America.
  • Managed >20 major OEM and TIER 1 Component and pump sales accounts.
  • Implemented and developed operational standards, policies and procedures for both Component Sales and Repair teams.
  • Launched new CX and CRM platform to allow our business to scale while providing improved business analytics.
  • Lowered COGS by 16 % by updating import policies from Asia.

Senior Manager, Customer Support Business Group

Ulvac Technologies
04.2020 - 11.2022
  • Provided strong leadership to enhance team productivity and morale. Was able to keep 100% of CS workforce retained. This accomplishment occurred during the most dynamic job markets in history.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives for Major Chip Fabrication and Tier 1 automotive parts suppliers.
  • Implemented and developed operational standards, policies and procedures to lower COGS to improve margins. Removing discounting, volume pricing options, and free equipment demos have stabilized our CS business for improved margins.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements. Was able to keep 100% of our CS workforce retained on our team during the most dynamic job markets from 2020-2023.
  • Evaluated hiring, firing, and promotions requests. Created and launched new CS representative Onboarding process which decreased training schedules from 90 days to 50 days.
  • Identified cost improvement changes and cost savings plans to increase company savings. Set new policy to leverage exchange rates to pricing to support 23% improved margins for parts and components sales.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities. Responsibilities to report financials and planning data to Board of Directors on CX Business and Component Business units.
  • Responsible for company procurement operations for all materials and services.

National Field Service Manager

Ulvac Technologies
04.2009 - 03.2020
  • Facilitated field operations through supervision and direction of field personnel. Responsible for 20 Field Engineers across 7 different states.
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues. Launched web based tracking services to support all management activities for Field service across the USA.
  • Developed and implemented processes and strategies to achieve operational goals.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

East Coast Field Service Supervisor

ULVAC Technologies
04.2003 - 03.2009
  • Monitored work performance and quality to maintain standards for Large fleet of PVD systems.
  • Coordinated repairs and maintenance actions for fleet Semiconductor and High Vacuum equipment.
  • Responded to service calls and expertly retained key account customers.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Installed and provided technical support for equipment.
  • Managed up to 12 different customer sites for field activities
  • Support was 24 hours a day, 7 days a week with 2 hour response time.

Field Service Engineer

Ulvac Technologies
07.2000 - 03.2003
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Repaired and calibrated systems and equipment post-installation.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Supported manufacturing operations for assembly and final testing.

Machinery Technician

United States Coast Guard
01.1993 - 10.1999
  • Separated Honorably from U.S. Coast Guard as E-5, Second Class Petty officer.
  • Recipient of personal accommodations awards and medals.
  • Multiple OEM and Supply chain certifications and training classes
  • USCG Boarding officer

Skills

  • Strategic Initiatives
  • Financial and Operational Reporting
  • Operational Improvements
  • Cross-Functional Collaboration
  • Business Management and Development
  • Executive Support
  • Recruiting and Hiring
  • Budget Oversight
  • Resource Allocation
  • Talent Development
  • Logistics Operations Management
  • Operations Planning
  • Warehousing Functions
  • Strategic Planning

Timeline

Senior Manager, CSBG and Component Sales - ULVAC TECHNOLOGIES
11.2022 - Current
Senior Manager, Customer Support Business Group - Ulvac Technologies
04.2020 - 11.2022
National Field Service Manager - Ulvac Technologies
04.2009 - 03.2020
East Coast Field Service Supervisor - ULVAC Technologies
04.2003 - 03.2009
Field Service Engineer - Ulvac Technologies
07.2000 - 03.2003
Machinery Technician - United States Coast Guard
01.1993 - 10.1999
University of Northern Virginia - Bachelor of Arts, Business Administration And Management

Education

Bachelor of Arts - Business Administration And Management

University of Northern Virginia, Manassas, VA
06.2025
  • Continuing education to earn PMP Certification.

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