Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Mark VALLEJO

Huntington Beach,United States

Summary

Results-driven Multi-Office Practice Manager with proven expertise in schedule management, staff training, and workflow optimization. Enhanced operational efficiency and patient satisfaction through strategic planning and effective budget oversight.

Proficient Practice Manager with extensive experience in enhancing service delivery and operational performance. Skilled in training and mentoring staff, implementing efficient scheduling systems, and managing budgets to achieve organizational goals. Committed to fostering a high-quality patient care environment.

Overview

22
22
years of professional experience

Work History

Multi-Office Practice Manager

Total Vision
Seal Beach, CA
01.2023 - Current
  • Oversaw daily operations to ensure seamless practice functionality and patient satisfaction.
  • Developed and implemented efficient scheduling systems to optimize staff and resource allocation.
  • Coordinated staff training sessions to enhance performance and improve service delivery standards.
  • Managed patient flow processes, reducing wait times and increasing overall service efficiency.
  • Collaborated with healthcare providers to streamline communication and enhance care coordination.
  • Analyzed operational data to identify trends, implementing strategies for continuous improvement.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.

Customer Service Manager,

Rudy Project, North America
San Clemente, CA
07.2021 - 12.2022
  • Led a team of customer service representatives to enhance resolution efficiency and improve client satisfaction.
  • Developed training programs to elevate service delivery standards and staff performance.
  • Implemented feedback mechanisms to assess customer needs and drive continuous improvement initiatives.
  • Analyzed service metrics to identify trends, streamline processes, and optimize resource allocation.
  • Oversaw the day-to-day operations, reviewing incoming orders from clients and our lab teams in Rx.
  • Collaborated with Sales and Marketing to meet sales goals by analyzing trends in the marketplace.
  • Worked with the customer service team to revamp old processes and created better, more efficient processes.

Optical Manager

Advanced Optical of Orange County
Newport Beach, CA
02.2019 - 07.2021
  • Led optical retail operations, enhancing customer experience through staff training and process optimization.
  • Developed inventory management strategies to ensure product availability and minimize loss.
  • Implemented quality control procedures, improving lens fabrication accuracy and reducing error rates.
  • Analyzed sales data to identify trends, informing strategic decisions for product offerings and promotions.
  • Worked closely with the owner/Ophthalmologist to identify post operative eyewear needs of patients.
  • Led staff meetings and other appointments such purchase meetings with sales reps to identify specific needs to reach sales and inventory goals.

Rx Sales and Training Manager

Kaenon Polarized
Irvine, CA
04.2011 - 07.2018
  • Developed and implemented comprehensive training programs for diverse employee skill sets.
  • Facilitated workshops to enhance product knowledge and customer service skills among staff.
  • Evaluated training effectiveness through feedback mechanisms and performance assessments.
  • Collaborated with leadership to align training initiatives with organizational goals and objectives.
  • Analyzed industry trends to update training materials in accordance with market demands.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Promoted learning culture by encouraging employee participation in external professional development opportunities and sharing insights with team.
  • Partnered with overseas manufacturers to develop new products and oversaw lead times for distribution.

Office Manager/Optician

Eyestyles For Lifestyles
Costa Mesa, CA
04.2004 - 04.2011
  • Managed daily office operations, ensuring efficient workflow and productive environment.
  • Oversaw scheduling and coordination of appointments for staff and clients.
  • Implemented process improvements to enhance administrative efficiency and accuracy.
  • Developed training materials and conducted onboarding sessions for new staff members.
  • Led team meetings to identify challenges, promote solutions, and drive performance improvement initiatives.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Education

Criminal Justice

California State University, Fullerton
Fullerton, CA

No Degree - Criminal Justice

California State University, Fullerton
Fullerton, CA

Skills

  • Schedule management
  • Practice management
  • Staff management
  • Workflow management
  • Policy and procedure development
  • Employee performance
  • Strategic planning
  • New hire training
  • Staff development
  • Budget oversight
  • HIPAA and OSHA regulations
  • Training and mentoring

Accomplishments

  • Consistently leading Total Vision in KPI's such as; Contact Lens Annual Supply Sales, Monthly Revenue Goals, Dollar Per Patient Goals, and Capture Rate goals.
  • In 2023, I was recruited by Total Vision to revive a failing office that had not made any revenue goals since its acquisition. Within my first year I achieved 9/12 revenue goals.
  • In 2024 I was promoted to multi-office manager to revive another failing office. Since 2024, both offices have consistently ranked in the top 5 of 60 locations for monthly revenue, contact lens sales, and dollar per patient rankings.
  • Received numerous awards and recognition for Best Practice Manger and other KPI Performance Awards.

Interests

I've been an athlete since very young Playing football, baseball, track, swimming, wrestling, and martial arts In 2024, I competed in a "World Championship" Brazilian Jiu-Jitsu competition and became the World Champion for 2024 for my age and rank I also enjoy reading about history and leadership

My wife, children, and I enjoy cooking together, traveling, and seeing new things and places

Timeline

Multi-Office Practice Manager

Total Vision
01.2023 - Current

Customer Service Manager,

Rudy Project, North America
07.2021 - 12.2022

Optical Manager

Advanced Optical of Orange County
02.2019 - 07.2021

Rx Sales and Training Manager

Kaenon Polarized
04.2011 - 07.2018

Office Manager/Optician

Eyestyles For Lifestyles
04.2004 - 04.2011

Criminal Justice

California State University, Fullerton

No Degree - Criminal Justice

California State University, Fullerton

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