Mark Vallesfino

• Responded to customer requests for products, services, and company information.
• Met customer call guidelines for service levels, handle time and productivity.

• Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
• Answered in-depth questions about company offerings, service policies and benefits of each plan.

• Established robust client relationships to enhance loyalty and satisfaction.
• Negotiated favorable pricing and terms to meet customer expectations and profitability goals.
• Generated new sales leads through cold calling and networking efforts.
• Processed online and phone orders efficiently to enhance customer satisfaction.
  Created invoices using company software to ensure accurate billing.
  Established new customer accounts to facilitate streamlined service delivery.
• Conducted regular follow-ups with prospects to expedite deal closures.
• Responded to inquiries from prospective customers about product features and services.
• Addressed customer complaints and objections while negotiating agreements to achieve favorable resolutions.

Handled various duties to ensure smooth workflow.

• Managed food ordering for breakfast and lunch for up to 40 employees, including company owners, ensuring selection of restaurants that provide nutritious options within budget constraints.
• collaborated with owner on various tasks and projects, particularly those requiring artistic insight for catalog, flyer, and advertisement creation.
• Designed cartoon character for new Jeannie glove brand, enhancing customer recognition and driving high sales as requested by the Owner.
• commissioned by owner on initiatives and enhancements within workplace space and productivity, such as upgrading phone capabilities to ensure quick answering and boost productivity.

Warehouse Associate

• Called upon by owner to provide warehouse assistance, accelerating order shipping processes when necessary.
• Packed products securely to prevent damage during transit.
• Organized storage areas for optimal space utilization and accessibility.
• Packed, sealed or affixed postage to prepare materials for shipping.
• Engaging directly with warehouse manager.