Mark Vinsonhaler
Claremont,California
Summary
Accomplished retail manager with a proven track record at companies like Nordstrom, enhancing customer engagement and streamlining operations. Expert in problem-solving and customer service management, I excel in creating efficient, welcoming environments for both customers and staff. My strategic approach to merchandise display and inventory control significantly boosts store performance and sales.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
08.2018 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
J Stephens Shoes
10.2013 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Associate
Nordstrom
10.2004 - 07.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Arts - Drug And Alcohol Abuse Counseling
12.2024
Bachelor of Arts - Political Science
06.2002
Skills
- Problem-Solving
- Customer Service and Engagement
- Time Management
- Customer Service Management
- Attention to Detail
- Work Planning and Prioritization
Timeline
Assistant Store Manager - Dollar Tree
08.2018 - Current
Store Manager - J Stephens Shoes
10.2013 - 06.2018
Sales Associate - Nordstrom
10.2004 - 07.2010
Pierce College - Associate of Arts, Drug And Alcohol Abuse Counseling
University of California, Irvine - Bachelor of Arts, Political Science