Mark Ward
Northville
Summary
Demonstrated success in safety compliance and quality control in project management. Skilled in workforce scheduling and equipment maintenance, enhancing operational efficiency and ensuring client satisfaction.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Managing Partner
Cut And Core Concrete Cutting
Milford
09.2011 - 04.2026
- Led operations for concrete cutting projects and ensured adherence to safety standards.
- Managed workforce scheduling to optimize resource allocation and project timelines.
- Developed training programs to enhance team skills in concrete cutting techniques.
- Oversaw equipment maintenance and ensured availability for project demands.
- Coordinated client consultations to identify project requirements and deliver customized solutions.
- Implemented quality control measures to maintain high service standards in all projects.
- Fostered relationships with suppliers to ensure timely delivery of materials and tools.
- Guided strategic planning efforts to expand service offerings and market presence.
- Managed daily operations including staff management and client relations.
- Negotiated contracts with suppliers, vendors, and clients.
- Reviewed daily financials and overall performance to support profitability.
- Reviewed monthly financial statements and generated reports accordingly.
- Actively participated in strategic planning meetings.
- Provided guidance and mentorship to junior partners.
- Created and managed operational budgets to align resources with strategic objectives.
- Ensured compliance with legal regulations and corporate policies.
- Established best practices for customer service initiatives.
Dispatcher / Operations Manager /Fleet Manager
Cougar Contracting
Wixom
05.1989 - 09.2011
- Coordinated daily schedules for drivers and delivery routes.
- Communicated effectively with team members and clients regarding transportation needs.
- Utilized dispatch software to track vehicle locations and shipments.
- Managed incoming calls to address customer inquiries and service requests.
- Established strong relationships with drivers to facilitate smooth operations.
- Monitored traffic conditions to adjust routes for efficiency.
- Resolved operational issues quickly to maintain service quality.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Managed daily delivery and work schedules to maximize coverage.
- Received and dispatched calls for emergency services.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Ordered supplies or equipment to issue to personnel.
- Managed scheduling, training and inventory control.
Mechanic 63TH8
US Army
Radcliff
05.1982 - 05.1989
- Diagnosed mechanical issues in vehicles, ensuring operational readiness and efficiency.
- Performed routine maintenance on military equipment, enhancing performance and reliability.
- Repaired engines and transmission systems, restoring functionality to various military vehicles.
- Collaborated with team members to troubleshoot complex mechanical problems effectively.
- Utilized diagnostic tools to identify equipment malfunctions and implement necessary repairs.
- Maintained accurate service records for all vehicles, ensuring compliance with military standards.
- Trained junior mechanics on safety procedures and proper repair techniques to enhance skills.
- Implemented preventive maintenance schedules, minimizing downtime for essential military operations.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Assisted fellow mechanics when necessary during complex repairs.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Kept detailed records of repairs, labor involved and parts used.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
Education
Graduate Certificate - Bradley Fighting Vehicle Mechanic / Recovery Spec.
US Army
Radcliff, KY11-1982
High School Diploma -
Brighton High School
Brighton, MI06-1982
Some College (No Degree) - Automotive Mechanic
Central Texas College
Killeen, TXSkills
- Safety compliance and quality control
- Project management
- Client consultations
- Quality control
- Strategic planning
- Customer relationship management
- Equipment maintenance
- Workforce scheduling
Certification
Chauffeurs License, State Of Michigan
Timeline
Managing Partner
Cut And Core Concrete Cutting
09.2011 - 04.2026
Dispatcher / Operations Manager /Fleet Manager
Cougar Contracting
05.1989 - 09.2011
Mechanic 63TH8
US Army
05.1982 - 05.1989
Graduate Certificate - Bradley Fighting Vehicle Mechanic / Recovery Spec.
US Army
High School Diploma -
Brighton High School
Some College (No Degree) - Automotive Mechanic
Central Texas College