Mark Washington
Spokane,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Administration
Shop Goodwill E-Commerce
09.2019 - Current
- Upload items to online auction platform 50 per day
- Use multiple programs to list items and catalog them
- Communicate with customers online to resolve issues and answer questions.
- Composed inter-office correspondence and provided product and service information to customers
- Assisted coworkers and staff members with special tasks on daily basis
- Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency
Sales Associate and administration support
All-around Landscaping
03.2007 - 05.2009
- Build up client base and generate leads for associates, compile billing reports for clients.
- Solved customer challenges by offering relevant products and services
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Universal Banker
ICT
01.2004 - 02.2007
- Provide customer service for large bank, 100 per day transfer funds, order items and provide banking services and information over phone
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services
Sales
Legacy Auto Glass
05.2002 - 01.2004
- Demonstrated ability to close sales and schedule appointments over phone.
- Managed over 50 customer calls per day Increased sales
Mortgage Services
Dakota Direct
03.2000 - 04.2002
- Utilized keyboarding skills and customer service skills while receiving incoming calls and perform fast data entry.
- Responded to customer inquiries quickly and professionally to increase satisfaction
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
Education
A.A.S in Administration - Business Administration
Spokane Community College
Spokane, WA06.2007
A.A Degree in Business - Business
Spokane Falls Community College
Spokane, WA06.2009
Skills
- Perform data entry while multi-tasking various assignments
- Meet deadlines and maintain pace in busy work place
- Interact well with others with ability to concentrate on solo assignments
- Demonstrates good work ethic contributing to meeting exceeding company goals
Timeline
Administration
Shop Goodwill E-Commerce
09.2019 - Current
Sales Associate and administration support
All-around Landscaping
03.2007 - 05.2009
Universal Banker
ICT
01.2004 - 02.2007
Sales
Legacy Auto Glass
05.2002 - 01.2004
Mortgage Services
Dakota Direct
03.2000 - 04.2002
A.A.S in Administration - Business Administration
Spokane Community College
A.A Degree in Business - Business
Spokane Falls Community College
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