Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mark Washington

Arlington,WA

Summary

Experienced sales professional seeking a position to drive profitability, expand customer sales, and build a high-performing sales team. Skilled in consumer electronics repair and troubleshooting, with a strong ability to diagnose issues and implement effective solutions that improve device performance and enhance customer satisfaction. Demonstrated expertise in circuit analysis and component replacement.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Consumer Electronics Technician

Geek Squad - Best Buy
05.2020 - Current
  • Assisted sales team with product demonstrations when needed, showcasing advanced features confidently for potential customers.
  • Improved troubleshooting efficiency with thorough device inspections and accurate issue identification.
  • Enhanced customer satisfaction by promptly diagnosing and repairing electronics, reducing wait times.
  • Served as a reliable resource for colleagues seeking technical guidance or assistance with challenging repairs.
  • As In-home Installation Technician , I am responsible for delivery, installation, integration.

SALES LEAD

BEST BUY
03.2013 - 05.2020
  • Assist customers with returns, purchasing store protection plans, and service packages
  • Regularly provide customer service follow ups for sales associates sales interactions
  • Held accountable for daily sales budget and month to month PMI/sales margin
  • Assist with new employee training including store policies, services, financing options, register operations, and sales strategy implementation
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Media Trade Specialist

NorAm International
01.2012 - 05.2012
  • Responsible for inventory tracking, order accuracy insurance, pre/post processing, customer satisfaction and dissatisfied customer resolution as an online media reseller

Senior Sales Representative & Product Specialist

Circuit City Service
03.2003 - 05.2009
  • Daily sales budgeting tally and month to month PMI/sales margin
  • Regularly provide customer satisfaction, product satisfaction, and excellent customer service
  • Fluent in the latest hardware and software technology

Education

GATEWAY COMMUNITY COLLEGE - basic computer information on Microsoft office products

GATEWAY COMMUNITY COLLEGE
09.2007

High School Diploma - took pre-engineer classes as I was considering pursuing in a mechanical engineering degree in college

Waggener Traditional High School
05.1996

Skills

  • Customer service
  • Product knowledge
  • Sales knowledge
  • Warehouse management
  • Teamwork
  • Self-motivation
  • People-oriented
  • Responsibility
  • Leadership
  • Organizational skills
  • Oral communication
  • Written communication
  • Influencing skills
  • Ability to challenge status quo
  • Electromechanical assembly
  • Network configuration
  • Microcontroller programming
  • Embedded systems design
  • Hardware testing
  • Advanced troubleshooting
  • Control system design

Certification

  • CompTIA IT Fundamentals+ Certification - Computing Technology Industry Association (CompTIA).
  • [State] Driver's License
  • Microsoft Office Specialist (MOS) Certification

Timeline

Consumer Electronics Technician

Geek Squad - Best Buy
05.2020 - Current

SALES LEAD

BEST BUY
03.2013 - 05.2020

Media Trade Specialist

NorAm International
01.2012 - 05.2012

Senior Sales Representative & Product Specialist

Circuit City Service
03.2003 - 05.2009

GATEWAY COMMUNITY COLLEGE - basic computer information on Microsoft office products

GATEWAY COMMUNITY COLLEGE

High School Diploma - took pre-engineer classes as I was considering pursuing in a mechanical engineering degree in college

Waggener Traditional High School

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Mark Washington