Mark Wasson

• Created chemical components for high explosives.
• Mixed components with exceptionally high degree of accuracy into completed primer mix.
• Required exceptional attention to detail and adherence to processes in a Federally regulated environment.
• Licensed by ATF to create and transport explosives. Required thorough background check.
• Worked fast to complete tasks and meet daily deadlines.
• Followed instructions and procedures to complete assigned tasks.
• Maintained work areas by cleaning and straightening for maximum productivity and safety.
• Cleaned and straightened work areas to maximize productivity and safety.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Operated equipment and machinery safely to prevent accidents.
• Performed general housekeeping and cleaning tasks.
• Organized inventory systematically for easy access.
• Maintained proper storage for raw materials and finished products to prevent spoilage and damage.
• Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Operated multiple machines simultaneously to meet production requirements.
• Operated machining equipment safely with team of operators.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Maintained inventory levels in accordance to posted production schedules.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
• Operated various types of machinery, contributing to successful completion of diverse projects.
• As Setup learned how to quickly and accurately diagnose and troubleshoot mechanical problems. Interfaced with Machine Shop, Electricians to resolve complex issues.

Sold VSAT services, equipment and support packages to contractors in the highly challenging regions of Iraq and Afghanistan.

Maintained client confidentiality agreements.

• Generated additional sales opportunities with upselling and cross-selling techniques.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Expanded customer base through cold calling, networking, and relationship building.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.

• Collaborated with Field Technicians to resolve complex problems.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
• Managed high call volume efficiently, addressing customer concerns promptly and professionally.

• Worked as primary leader of Account Management Team in the fast paced recruitment advertising field.
• Part of launch team of monster.com from regional to national job listing website. Helped drive initiatives that resulted in achieving $500 million in sales.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.