Professional dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention.
Overview
11
11
years of professional experience
Work History
Chemical Dependency Counseling Intern
Clearview Treatment Centers
2024.02 - Current
Facilitated group therapy sessions, fostering supportive environments conducive to recovery and personal growth.
Promoted positive coping mechanisms among clients through skill-building exercises and psycho-education, enhancing emotional resilience during recovery.
Adhered strictly to ethical guidelines governing confidentiality and privacy rights while working with vulnerable populations affected by addiction issues.
Developed strong rapport with clients through active listening and empathetic communication skills, fostering trust and facilitating open dialogue about sensitive issues.
Retail Personal Banker
M & T Bank
2022.11 - Current
Identified sales opportunities for bank services, working toward strategic sales goals
Handled account management needs for new and existing customers
Reduced bank fraud with proactive customer monitoring and in-depth checks on suspicious transactions
Recommended close-match bank financial products and services to meet client needs
Eliminated unnecessary bank visits, educating customers on available online and mobile banking options.
Resident Caregiver
Juniper Glen
2020.10 - 2022.11
Helped home-bound individuals maintain personal dignity by assisting with personal hygiene and care needs
Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs
Minimized safety hazards by arranging living spaces with patients' needs in mind
Supported advanced Alzheimer's and Parkinson's clients for optimal health throughout deteriorating mental or physical wellbeing
Followed protocols for infection prevention and control
Collected vital signs, recording blood pressure, pulse and temperature
Documented provided care, submitting notes and information to supervisor.
Energy Systems Specialist
Tesla
2021.08 - 2022.04
Improved system safety by developing standard operating procedures and performance standards
Directed production and installation by creating schedules and diagrams
Supported installation teams through technical direction during start-up, testing and commissioning
Documented, researched and resolved customer service issues
Delivered exceptional customer service to bolster strong relationships and build positive experiences.
NYS Contact Tracer (COVID-19)
Staffing Solutions
2021.02 - 2021.08
Managed contact tracing for up to 25 different cases per week
Delivered knowledgeable health education and guidance to individuals with potential exposures to COVID-19
Helped interrupt chains of disease transmission and prevent additional exposures by clearly conveying risks and advice
Uncovered additional individuals in contact chains by asking probing questions about recent histories
Discussed COVID-19 symptoms and necessary courses of action for suspected infections, including testing and monitoring.
Medical Technician
Orchard Park Heights
2019.04 - 2021.03
Helped physicians begin immediate treatment by quickly conveying important vital statistics and treatments administered
Prevented further injuries to accident patients with proper immobilization
Improved patient compliance with treatments with the use of comfort measures and proactive communication
Disposed waste laboratory material following set safety requirements
Recorded storage data for specimens to support appropriate inventory tracking.
Emergency Medical Technician
American Medical Response
2019.08 - 2021.02
Assessed patient constantly on route to emergency facility and administered additional care
Helped lift and carry patient from the ambulance into receiving medical facility
Cleaned, inspected and sterilized instruments and equipment after use
Reported observations and emergency medical care to receiving medical facility staff, verbally and in writing
Evaluated scenes and implemented life-saving measures based on medical assessments.
Office Manager
Crutcher Law Group
2013.06 - 2017.02
Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking
Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management
Completed advanced clerical tasks, including account reconciliation and document management
Served as point of contact for team of supervisors, owning complex and escalated issues
Generated reports to inform leadership of profits, operations and other key metrics
Assisted with human resources duties to facilitate recruiting, interviewing and onboarding processes.
Education
Associate in Science (A.S.) - Human Services
Erie Community College
05.2024
Skills
Client relations
Microsoft Word
Records management
Documentation
Professional boundaries
Client Advocacy
Timeline
Chemical Dependency Counseling Intern
Clearview Treatment Centers
2024.02 - Current
Retail Personal Banker
M & T Bank
2022.11 - Current
Energy Systems Specialist
Tesla
2021.08 - 2022.04
NYS Contact Tracer (COVID-19)
Staffing Solutions
2021.02 - 2021.08
Resident Caregiver
Juniper Glen
2020.10 - 2022.11
Emergency Medical Technician
American Medical Response
2019.08 - 2021.02
Medical Technician
Orchard Park Heights
2019.04 - 2021.03
Office Manager
Crutcher Law Group
2013.06 - 2017.02
Associate in Science (A.S.) - Human Services
Erie Community College
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