Summary
Overview
Work History
Education
Skills
Certification
Desired Occupation
Desired Salary
Desired Job Location
Drivers License
Job Skills
Availability
Tools And Technology
Typing Speed
References
Accomplishments
Timeline
Generic
Mark Watkins

Mark Watkins

Sr. Healthcare Manager
Huntsville,TX

Summary

After going through multiple different careers in life which includes: Senior Marketing Management, Marketing Management, Training Manager, Operations Manager, Master Carpentry, Lead Carpenter, Handyman, Fabrication, Kitchen Manager, Team Leader and also being able to stride through the ranks into management positions at every single one of these industries. I am looking for a company that I can not only grow with but can help increase profit margins, complete training for newly hired employees, and meet quality goals and expectations. With confidence in all of the field and remote experience and training, plus the advantage of working with multiple different platforms. I will be a very much needed and a highly driven asset to any company that offers a promising future.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Patient Education Manager

Mesmerize
Houston, TX
01.2023 - 03.2024
  • Managed and oversaw multiple accounts both from home and in field management.
  • Coordinated and fully trained in using CRM Platforms, cloud storage platforms, AAM Portal, Microsoft Platforms, creating digital presentations thru Canvy Platform, creating multiple email templates, training documents, etc.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Increased profits and sales 55% while in Houston market and 15% in secondary markets while traveling across the U.S.

Patient Education Manager

Mesmerize
Houston, TX
01.2020 - 01.2023
  • Coordinated and fully trained in using CRM Platforms, cloud storage platforms, AAM Portal, Microsoft Platforms, creating digital presentations thru Canvy Platform, creating multiple email templates, training documents, etc.
  • Developed and grew multiple healthcare markets across United States.
  • Established culture of continuous learning, promoting professional development opportunities for all employees across the organization.
  • Stayed abreast of industry trends and emerging best practices in talent development, ensuring organization maintained competitive edge in workforce capabilities.
  • Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
  • Strengthened interdepartmental communication and collaboration by facilitating cross-functional training sessions, fostering culture of teamwork and mutual support.

Lead Carpenter

Watkins Custom Cabinets and Furniture
Conroe, TX
10.2007 - 05.2022
  • Building and designing various types of furniture and cabinets
  • Operating various types of saws and power tools and hand tools
  • Training and supervising new employees and watching over their quality of product and safety on job site.
  • Maintained clean work sites, minimizing disruptions to surrounding areas during construction projects.
  • Increased client satisfaction through consistent delivery of high-quality workmanship and attention to detail.
  • Developed strong relationships with clients, leading to repeat business and referrals from satisfied customers.
  • Mentored junior carpenters, providing guidance on best practices and improving their skill sets.
  • Conducted thorough final inspections of completed projects to assure adherence to specifications and industry standards.
  • Collaborated with architects and designers to ensure accurate execution of blueprints and specifications.

Patient Education Manager (Independent Contractor)

Mesmerize
Houston, TX
09.2019 - 12.2020
  • Kept ongoing relations with doctor's offices and pharmacies across the Houston market, as well as secondary markets by travel.
  • Updated health education information and completed back-end computer work.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.

Lead Floorhand

Santa Rosa Drilling
Corpus Christi, TX
06.2019 - 07.2020
  • Helped with drilling operations and performed hard labor duties on rig floor.
  • Collaborated with team members to troubleshoot issues and implement solutions, minimizing operational disruptions.
  • Ensured timely completion of projects by coordinating with other crew members to execute tasks efficiently.
  • Provided reliable support to driller during critical operations such as tripping pipe or casing runs, ensuring smooth workflows.
  • Improved communication among team members through active participation in pre-job meetings and post-job debriefings.

Fabricator

Turnkey Industries
Magnolia, TX
04.2011 - 09.2012
  • Fabricated with various types of sheet metal and aluminums
  • Assisted crew with labor tasks.
  • Streamlined assembly operations by optimizing workflow and reducing bottlenecks in production.
  • Developed innovative solutions for challenging fabrication projects, resulting in successful outcomes and satisfied clients.
  • Improved manufacturing processes by implementing new techniques and methods for increased efficiency.

Education

GED -

LoneStar College
Conroe, TX
02.2019 - 03.2019

Skills

Strategic Planning

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Certification

Texas High School Equivalency Certificate, Texas Education Agency, 09/2019

Desired Occupation

Management

Desired Salary

$33.75 hourly (Approx. $70,000 annually) or more

Desired Job Location

Walker County

Drivers License

Class C - Standard Drivers License

Job Skills

242 skill(s)

Availability

Mon, Tue, Wed, Thu, Fri, Day, Regular, FT, Yes, Yes, Yes

Tools And Technology

207 Technology 205 Tools

Typing Speed

None Specified

References

  • Shelby Osei-Bempong:

Regional Sales Coordinator- Mesmerize

 Dallas, TX- (214) 205-1781


  • Avery D:

Regional Coordinator- Mesmerize

Dallas, TX- (214) 794-6260


  • Carlos Cardenas:

 Patient Education Manager- Mesmerize

FL- (727) 902-5639


  • Jackson Flail:

 Patient Education Manager- Mesmerize

 Philadelphia, PA- (610) 717-8728


  • Wendy Alejo:

 Patient Education Manager- Mesmerize

 Los Angeles, CA- (323) 334-6538


  • Mark Watkins:

Master Carpenter/Owner- Watkins Custom Cabinets & Furniture

 Conroe, TX- (936) 443-4411


  • Amanda Valdivia:

 Houston Coordinator- Mesmerize

 Spring, TX- (505) 340-4599

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 5 staff members.

Timeline

Senior Patient Education Manager

Mesmerize
01.2023 - 03.2024

Patient Education Manager

Mesmerize
01.2020 - 01.2023

Patient Education Manager (Independent Contractor)

Mesmerize
09.2019 - 12.2020

Lead Floorhand

Santa Rosa Drilling
06.2019 - 07.2020

GED -

LoneStar College
02.2019 - 03.2019

Fabricator

Turnkey Industries
04.2011 - 09.2012

Lead Carpenter

Watkins Custom Cabinets and Furniture
10.2007 - 05.2022

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Mark WatkinsSr. Healthcare Manager