Mark Webb
Cle Elum
Summary
Detail-oriented Auto Body Estimator with proven skills in damage evaluation, repair estimating, and claims processing. Committed to delivering exceptional customer service and quality control.
Overview
37
37
years of professional experience
Work History
Auto Body Estimator
United Auto Body
Issaquah
06.2020 - Current
- Evaluated vehicle damage and provided accurate repair estimates.
- Collaborated with insurance adjusters on claims processing.
- Coordinated with repair teams to ensure timely service delivery.
- Communicated effectively with customers regarding repair options.
Auto Body Estimator
Cascade Autocenter
Wenatchee
08.2018 - 06.2020
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
- Conducted final quality control check of vehicles prior to customer delivery.
Auto Body Estimator
Renton Collision Center
Renton
01.2000 - 07.2013
- Evaluated vehicle damage to create accurate repair estimates.
- Communicated with clients to explain repair processes and costs.
- Recognized by management for providing exceptional customer service.
- Led team meetings to align on project goals and priorities.
- Developed and implemented operational policies for efficient workflow.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Service Manager
Goodyear Auto Service Center
Renton
01.1989 - 01.2000
- Oversaw daily operations to enhance service delivery and customer satisfaction.
- Managed team schedules and resource allocation for optimal efficiency.
- Resolved customer complaints through effective communication and problem-solving skills.
Education
High School Diploma -
Fernley High School
Fernley, NV06-1986
Skills
- Damage evaluation
- Repair estimating
- Claims processing
- Quality control
- Customer relationship management
- Customer communication
Timeline
Auto Body Estimator
United Auto Body
06.2020 - Current
Auto Body Estimator
Cascade Autocenter
08.2018 - 06.2020
Auto Body Estimator
Renton Collision Center
01.2000 - 07.2013
Service Manager
Goodyear Auto Service Center
01.1989 - 01.2000
High School Diploma -
Fernley High School