Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Mark Wienberry

Winston-Salem

Summary

Dedicated professional with extensive experience in customer service, complaint handling, and relationship building. Committed to enhancing customer satisfaction and mentoring new staff.

Overview

41
41
years of professional experience

Work History

Customer Service Representative

Graybar Electric Company
Winston-Salem, NC
08.1986 - 10.2025
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Processed orders efficiently using company-specific software, ensuring accuracy in transactions.
  • Maintained product knowledge to provide accurate information and support to customers.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
  • Mentored new staff on customer service protocols, fostering a positive learning environment.

Temp Worker

Manpower
Winston-Salem, NC
06.1984 - 06.1986
  • Collaborated with team members to meet daily operational goals.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.

Education

High School Diploma -

North Forsyth High School
Winston-Salem, NC
06-1984

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Complaint handling
  • Product knowledge
  • Order processing

Languages

English
Professional Working

Timeline

Customer Service Representative

Graybar Electric Company
08.1986 - 10.2025

Temp Worker

Manpower
06.1984 - 06.1986

High School Diploma -

North Forsyth High School
Mark Wienberry