Dedicated professional with extensive experience in customer service, complaint handling, and relationship building. Committed to enhancing customer satisfaction and mentoring new staff.
Overview
41
41
years of professional experience
Work History
Customer Service Representative
Graybar Electric Company
Winston-Salem, NC
08.1986 - 10.2025
Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Processed orders efficiently using company-specific software, ensuring accuracy in transactions.
Maintained product knowledge to provide accurate information and support to customers.
Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
Mentored new staff on customer service protocols, fostering a positive learning environment.
Temp Worker
Manpower
Winston-Salem, NC
06.1984 - 06.1986
Collaborated with team members to meet daily operational goals.
Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.