Mark Wilcox
Newark,NJ
Summary
Expert counseling professional devoted to positively impacting clients. Successful at delivering support individually and in group settings. Seeks every opportunity to build trust and deep connections.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Knot Outreach Specialist
Covenant House
08.2023 - Current
- provide current and former clients with personalized support and guidance throughout their journey to access vital resources.
- Coordinated effort with identifying homeless or "at-risk" of becoming homeless youth with residential and non-residential services in NJ
- .Table setups at resource and community engagement events, providing detailed information on all program services
- School and community organization based presentations and collaboration//network efforts
- Street outreach and engage with community to further expand organization mission and efforts to help end youth homelessness
Lead Homeless Outreach
City of Newark
08.2022 - 08.2023
- Conducted regular gemba walks (street outreach) to observe operations firsthand, identifying areas where improvements could be made immediately or over time.
- Fostered culture of open communication and collaboration, which was crucial for successful implementation of lean principles.
- Lead and assist with the Department of Public Works, Code Enforcement and the Council in assisting abandonment's where homeless individuals lived and finding them appropriate shelter with transports
Part-time Substitute Direct Care Worker
Community Access Unlimited
07.2012 - 07.2022
- Manage and offer direct care support for group home members with developmental disabilities encouraging independence and self sufficiency
- Administer daily medications, ensuring all members are within medical compliance
- Transport members to medical appointments, community programs and other essential activities
Outreach Liaison
Covenant House
06.2014 - 12.2021
- Acted as liaison between upper management, clinical staff and external community, providing placement for 45 homeless and at-risk youth
- Performed weekly street outreach administering organizational materials and presentations, connecting community with available and relevant resources
- Established partnerships with community stakeholders, anchor programs, educational institutions and social service entities
- Developed and implemented training program for youth employment, offering effective and independent tools for success
- Supervised and trained youth to become Knot (Salesforce) contact specialist
Support Counselor
Community Access Unlimited
03.2009 - 06.2012
- Supervised and monitored 7 at-risk youth ages 14 - 24, establishing boundaries, trust, and rapport
- Provided individual counseling services for group home members with adjustment and anger management issues
- Processed and documented all relevant materials in juvenile case plan to ensure compliance
- Identified risk needs, strategies and intervention practices for youth and peer groups
Primary Youth Advisor / Case Manager
Covenant House
04.2007 - 12.2009
- Established case plan and development strategy for 45 male and female homeless, at-risk youth ages 18-21
- Developed and implemented transitional service plans to facilitate movement from homelessness to independence
- Regulated youth activity within living units, common areas and outdoor events.
- Updated systems of organizational data within HMIS and ETO database
Education
Bachelor of Arts - Sociology, human services
Drew University
Madison, NJ05.1996
Bachelor of Arts - Social Work
HONORS Newark City Proclamation From Former Mayor
NJ05.1996
Skills
- Supervision and Leadership
- Youth and Community Outreach
- Public Safety Clergy
- Case Management Proficiency
- Learning Disability Awareness
- Psychotropic Medication Knowledge
- Intervention Planning
- Public Speaking
Certification
November 2019
Department Of Public Safety
Newark Police Safety Citizen/Clergy Academy
- First Aid, CPR, Child Preventive Abuse and Neglect, Medication, Diabetes and Insulin Training
Timeline
Knot Outreach Specialist
Covenant House
08.2023 - Current
Lead Homeless Outreach
City of Newark
08.2022 - 08.2023
Outreach Liaison
Covenant House
06.2014 - 12.2021
Part-time Substitute Direct Care Worker
Community Access Unlimited
07.2012 - 07.2022
Support Counselor
Community Access Unlimited
03.2009 - 06.2012
Primary Youth Advisor / Case Manager
Covenant House
04.2007 - 12.2009
Bachelor of Arts - Sociology, human services
Drew University
Bachelor of Arts - Social Work
HONORS Newark City Proclamation From Former Mayor
November 2019
Department Of Public Safety
Newark Police Safety Citizen/Clergy Academy
- First Aid, CPR, Child Preventive Abuse and Neglect, Medication, Diabetes and Insulin Training
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