Mark Willis
Bluff City,TN
Summary
Versatile and dynamic professional with a proven track record at Tri Cities Security and Better Barter INC, excelling in security management and strategic leadership. Skilled in incident reporting and fostering team accountability, I significantly enhanced safety protocols and drove revenue growth through innovative strategies. Trained in martial arts(Combat Hapkido), demonstrating exceptional problem-solving and interpersonal abilities.
Overview
22
22
years of professional experience
Work History
Security Officer
Tri Cities Security
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
President
Better Barter INC
02.2003 - 01.2022
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Education
High School Diploma -
Northside High School
Roanoke, VASkills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Martial Arts
- Weight training
- Firearms
Timeline
Security Officer
Tri Cities Security
03.2023 - Current
President
Better Barter INC
02.2003 - 01.2022
High School Diploma -
Northside High School
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