Mark Wolfe

Assist and drive patients to and from their dialysis appointments, physician appointments, etc.

• Communicated with admissions coordinator, healthcare staff and residents to coordinate transportation schedules.
• Assisted patients in moving in wheelchairs, into transport vans.
• Assisted with discharge process by escorting patients from referral centers such as hospitals, or group homes to facility safely and comfortably.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Conducted regular account reviews to identify areas for improvement and ensure continued success and that medications and consultations were provided timely and accurately.