Mark W. Sievers
Cincinnati,Ohio
Summary
Driven marketing student, possessing strong interpersonal skills and extensive customer service experience seeks an internship in sales or a related field to gain practical insights and explore career opportunities in marketing and sales.
Overview
7
7
years of professional experience
Work History
Customer Service
Lowes Home Improvement
09.2021 - Current
- Paint Desk Assistance: Guided customers in selecting the right paint products and mixed custom colors to meet specific preferences
- Trained new hires on paint mixing and customer service techniques
- Fulfillment Center Operations: Managed the fulfillment of online orders, including pulling products and coordinating timely delivery upon customer arrival
- Trained new employees in fulfillment processes
- Lawn and Garden Customer Service: Provided knowledgeable assistance to customers in the Lawn and Garden section, addressing inquiries and ensuring a positive shopping experience
- Oversaw training of new hires in customer service and product knowledge
Bag Room Service
Western Hills Country Club
08.2021 - Current
- Customer Engagement: Proactively interacted with members and guests to ensure all needs were met, including verifying that golf carts were fully stocked with tees, scorecards, water, and other essentials
- Golf Cart Fleet Management: Oversaw and maintained a fleet of 60 golf carts, ensuring daily charging and preparing for daily operations
- Trained new hires on proper cart maintenance and handling
- Cross-Department Collaboration: Effectively communicated with various branches of the club to deliver seamless service and enhance member satisfaction
Front End Associate
Kroger
03.2018 - 07.2021
- Progressed from Bagger to Cashier: Began as a part-time bagger and earned a promotion to cashier after one year due to strong performance
- Supervisor Support: Assisted supervisors with key responsibilities, including pulling cash register tills and closing procedures
- New Hire Training: Trained new employees in all operational aspects, ensuring smooth onboarding and adherence to company procedures
Education
Bachelor of Business Administration - Marketing, Professional Sales
University of Cincinnati
Cincinnati, Ohio08.2025
Pre-Business Administration -
Cincinnati State Technical and Community College
Cincinnati, Ohio12.2023
High School Diploma -
Elder High School
Cincinnati, Ohio05.2021
Skills
- Customer Service Excellence
- Proven Client Satisfaction
- Collaborative Teamwork
- Forklift Operation Certified
Activities And Societies
- University of Cincinnati Medical Sales Club, Active Member, 08/24, Present, Participate in networking events, sales training workshops, and guest speaker sessions focused on medical sales strategies and industry insights.
- Chile Study Abroad, 12/24
Timeline
Customer Service
Lowes Home Improvement
09.2021 - Current
Bag Room Service
Western Hills Country Club
08.2021 - Current
Front End Associate
Kroger
03.2018 - 07.2021
Pre-Business Administration -
Cincinnati State Technical and Community College
High School Diploma -
Elder High School
Bachelor of Business Administration - Marketing, Professional Sales
University of Cincinnati
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