Summary
Overview
Work History
Education
Skills
Professional Education and Certification
Timeline
Generic

Mark W. Todd

Sylva,NC

Summary

Seasoned Golf Professional with 15 years of experience in golf operations at Highlands Falls Country Club. Demonstrated expertise in delivering exceptional customer service, conducting instructional programs, and managing tournaments. Strong leadership capabilities, excellent communication skills, and a deep commitment to promoting the game of golf. Proven track record of enhancing client satisfaction and driving increased participation in golf events and programs.

Overview

27
27
years of professional experience

Work History

Assistant Golf Professional

Highlands Falls Country Club
Highlands, NC
01.2010 - Current
  • Conducted golf lessons for over 75 junior campers each season
  • Streamlined real-time scoring data to television screens using Golf Genius software
  • Proficient with Jonas POS and Tee Time Management Software
  • Enhanced member satisfaction in club repair operations with broader grip selections and personal loft/lie alterations
  • Secured The Fellowship of Christian Athletes Charity Tournament as a new revenue source
  • Enhanced member involvement through creative competition formats
  • Increased profitability by providing expert advice at performance fittings
  • Introduced free lesson program enriching member engagement
  • Managed golf shop merchandise stock levels
  • Fostered effective communication among department leaders
  • Optimized bag storage design enhancing retrieval service efficiency
  • Implemented Golf Forever resistance training to enhance health and performance of members

Head Golf Professional

Sapphire National Golf Club
01.2009 - 01.2010
  • Company Overview: Resort
  • Created a positive atmosphere for employees, golfing members, and guests
  • Instrumental in negotiating and collecting membership dues of over $100,000
  • Resort

Head Golf Professional

Highlands Cove Golf Course
01.2004 - 01.2008
  • Company Overview: Resort - 10,000+ rounds annually
  • Conducted clinics for juniors and outings as well as private lessons for 200-plus lessons
  • Formulated a detailed policies and procedures guide
  • Hired and trained a team of 10 staff members
  • Boosted annual revenue from $650,000 to $800,000 with new prepaid card system
  • Coordinated yearly Fellowship of Christian Athletes Celebrity Tournament with 160 participants generating $30,000 in a 3-year period
  • Provided a quality club repair service offering re-gripping, re-shafting & loft, and lie alteration
  • Authored bi-monthly golfing tips in The Mountain Laurel Magazine
  • Resort - 10,000+ rounds annually

Head Golf Professional

Pennrose Park Country Club 9 Hole Donald Ross
Reidsville, NC
01.1998 - 01.2001

Orchestrated 4 major Club tournaments and 12 member-member events yearly

  • Directed and enhanced golf shop business producing substantial financial growth up to $190,000 within 3 years

Education

Associate of Arts Degree - Liberal Arts

College of the Sequoias
Visalia, CA
01.1990

Skills

  • Regripping
  • Staff Training and Development
  • Competition Preparation
  • Game Strategy Development
  • Practice Management
  • POS systems proficiency
  • Tournament facilitation
  • Class A PGA member
  • Rules Enforcement
  • Cart maintenance
  • Interpersonal Relations
  • Merchandise management

Professional Education and Certification

  • PGA Class “A” Certification Membership, 12/01/96
  • P.G.A. Business School II, 12/01/94
  • P.G.A. Business School I, 12/01/91
  • Certified Golf Forever Coach, 12/01/24
  • Certified HOPE Instructor, 12/01/19
  • Continuing Education PGA Specialized Program- Golf Operations, 12/01/24

Timeline

Assistant Golf Professional

Highlands Falls Country Club
01.2010 - Current

Head Golf Professional

Sapphire National Golf Club
01.2009 - 01.2010

Head Golf Professional

Highlands Cove Golf Course
01.2004 - 01.2008

Head Golf Professional

Pennrose Park Country Club 9 Hole Donald Ross
01.1998 - 01.2001

Associate of Arts Degree - Liberal Arts

College of the Sequoias
Mark W. Todd