Mark Zamora
614 E Jefferson St Weslaco,TX
Summary
Assertive Correctional Officer with 4+ years of experience enforcing rules to keep order within jails and prisons. Calm and dependable individual trained in defensive tactics and conflict resolution. Polished in monitoring inmate behavior and conduct to prevent crime and escapes.
Overview
5
5
years of professional experience
Work History
Juvenile Correctional Officer
Texas Juvenile Justice Department
Edinburg, TX 40-hour Work Week.
10.2022 - 05.2024
- Directed and supervised juveniles in a correctional setting, ensuring safety of all inmates.
- Conducted frequent searches of cells and living areas for contraband materials and weapons.
- Enforced rules and regulations related to inmate conduct and behavior in accordance with established policies.
- Responded promptly to emergency situations, such as fights or attempted escapes.
- Collaborated with social workers, teachers, counselors, psychologists, probation officers, law enforcement personnel, lawyers, concerning individual cases as needed.
- Communicated effectively with supervisors about progress made toward meeting goals set forth in individual treatment plans.
- Developed positive relationships with inmates through constructive interactions while enforcing rules fairly.
- Encouraged positive behavior changes among juveniles by providing incentives such as rewards for good performance.
Customer Service Representative
Senture
Edinburg, TX 40-hour Work Week
09.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Correctional Officer
Texas Department Of Criminal Justice
Weslaco, TX 40-hour Work Week
10.2019 - 10.2021
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
Education
High School Diploma -
Weslaco High School
Weslaco, TX06-2012
Some College (No Degree) - Computer Science
South Texas College
Mcallen, TXSkills
- Patience and Empathy
- Restraint Techniques
- De-Escalation Techniques
- Security Procedures
- Physical Fitness
- Knowledge of juvenile corrections
- Public Safety
- Firearm Safety
- Behavior Modification
- Non-violent intervention
- Inmate Supervision
- Safety and Security
- Adaptability and Flexibility
- Continuous Improvement
- Multitasking
- Decision-Making
- Conflict Resolution
- Problem-solving abilities
Timeline
Juvenile Correctional Officer
Texas Juvenile Justice Department
10.2022 - 05.2024
Customer Service Representative
Senture
09.2021 - 10.2022
Correctional Officer
Texas Department Of Criminal Justice
10.2019 - 10.2021
High School Diploma -
Weslaco High School
Some College (No Degree) - Computer Science
South Texas College
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