Mark Zavala
McAllen,TX
Summary
Proven leader and Business Owner at Diamonds Drive Thru, adept in customer relations and financial operations management. Excelled in employee training and customer service, enhancing Metro by T-Mobile's brand visibility and sales targets. Demonstrates attention to detail and a drive to exceed expectations, ensuring high levels of client satisfaction and operational excellence. Motivated business professional bringing [Number] years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Overview
6
6
years of professional experience
Work History
Business Owner
Diamonds Drive Thru
07.2018 - 12.2022
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Associate
Metro by T-Mobile
03.2017 - 02.2018
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Enhanced brand visibility, orchestrating participation in industry events and conferences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Donna High School
Donna, TX06.2015
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Work Planning and Prioritization
- Employee Training
Languages
Spanish
Native or Bilingual
Timeline
Business Owner
Diamonds Drive Thru
07.2018 - 12.2022
Associate
Metro by T-Mobile
03.2017 - 02.2018
High School Diploma -
Donna High School