MARK ZAVALA
Los Angeles,CA
Summary
Highly trusted and detail-oriented Personal Assistant with extensive experience providing high-level administrative, lifestyle, and household support to senior executives and diplomatic leadership. Proven ability to manage complex schedules, coordinate domestic and international travel, oversee vendors and household operations, and handle sensitive information with absolute discretion. Known for anticipating needs, maintaining seamless daily operations, and serving as a reliable point of contact in fast-paced, high-pressure environments.
Overview
9
9
years of professional experience
Work History
Facilities Engineer
ABM Industries
Los Angeles, CA
01.2023 - 01.2025
- Supported daily operations of commercial facilities, ensuring smooth, efficient, and discreet service delivery.
- Coordinated vendors, maintenance schedules, service requests, documentation, and reporting.
- Acted as liaison between contractors, management, and technical teams.
- Ensured operational continuity, safety compliance, and attention to detail across multiple locations.
Personal Assistant / Executive Chauffeur to the Consul General
Confidential Foreign Government Office
Los Angeles, CA
12.2018 - 01.2023
- Provided high-trust personal and administrative support to the Consul General, Vice Consuls, and visiting dignitaries.
- Managed complex calendars, appointments, communications, and domestic and international travel logistics.
- Served as primary point of contact for daily operational matters and external coordination.
- Maintained strict confidentiality of diplomatic schedules, correspondence, and sensitive documents.
- Coordinated with security personnel, law enforcement, and event teams during official and private engagements.
- Supported lifestyle and household-style needs, ensuring seamless transitions between office and residential environments.
- Anticipated needs, resolved issues proactively, and ensured smooth daily operations.
- Executed emergency procedures and demonstrated sound judgment in dynamic, high-pressure situations.
HVAC Weatherization Crew Lead
Quality Conservation Services (QCS)
Los Angeles, CA
08.2015 - 10.2017
- Led residential service projects, coordinating schedules, documentation, and on-site operations.
- Communicated directly with homeowners to provide updates, resolve concerns, and ensure satisfaction.
- Maintained quality standards, safety compliance, and timely project completion.
Education
High School Diploma -
Taft Charter High School
Woodland Hills, CASkills
Executive & Personal Support
Calendar & Schedule Management
Travel & Logistics Coordination
Household & Lifestyle Management
Vendor & Service Provider Liaison
Confidentiality & Discretion
Event & Guest Coordination
Document & Records Management
Problem Solving
Security & Emergency Preparedness
Professional Attributes
- Experienced working in private residences and high-profile environments
- Highly reliable, discreet, and service-oriented
- Strong organizational and interpersonal skills
- Flexible and responsive to changing priorities
- Trusted with sensitive and confidential matters
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Facilities Engineer
ABM Industries
01.2023 - 01.2025
Personal Assistant / Executive Chauffeur to the Consul General
Confidential Foreign Government Office
12.2018 - 01.2023
HVAC Weatherization Crew Lead
Quality Conservation Services (QCS)
08.2015 - 10.2017
High School Diploma -
Taft Charter High School