Mark A. Rosania
Wethersfield,CT
Summary
Personable and driven, bringing thorough understanding of customer relationship management and strategic planning. Adept in analyzing customer feedback and leveraging data to improve customer satisfaction and retention. Committed to fostering positive customer experience and driving impactful results.
Overview
20
20
years of professional experience
Work History
Agile Solutions Architect
Frameworx Consulting, a Division of Softworld, Inc
02.2024 - Current
- Engage with senior leaders and C-Suite at Fortune 500 companies to discover challenges and impediments to the flow of value delivery and sell and renew Frameworx Consulting product offerings.
- Trusted advisor challenging leaders to adopt innovative approaches and solutions to bottlenecks and impediments to value delivery.
Senior Director of Client Services
Scrum Inc.
09.2022 - 01.2024
- Regularly engage with C-suite and top executives to solve business challenges by mapping business opportunities to desired business outcomes.
- Negotiated multi-million-dollar engagements from inception through the renewal lifecycle.
- Led Customer Success efforts for entire portfolio of Scrum Inc.'s products and services totaling 15+ million dollars in gross revenue.
Head of Customer Success
Scrum Inc.
01.2020 - 09.2022
- Grew gross revenue 25% year over year in transformation business unit.
- Developed key metrics, OKRs, and held Account Planning Workshops to ensure metrics were being realized to exceed customer satisfaction and client growth.
Product Owner, Sales Team
Scrum Inc.
01.2019 - 01.2020
- In 2019 while leading the team, revenue grew by 200% and net profit by 300%.
- Expanded company customer base and cemented market presence by implementing strategic sales plans for top existing business as well as new business.
Client Success Manager
Scrum Inc.
08.2016 - 01.2019
- Established deep relationships with stakeholders to ensure success as well as explore new opportunities.
- Identified and qualified potential collaborations between Scrum Inc. and partner companies.
- Dedicated to the success of transformative consulting engagements.
Account Executive
Cutter Consortium
01.2011 - 08.2016
- Exceeded targets by an average of 21% over the past 5 years with gross Agile project management Data Warehousing consulting revenue exceeding 2 million dollars in past 2 years.
- Established relationships across organizations through every stage of the sales cycle to drive new business as well as the renewable client base with gross revenue exceeding 4 million dollars in past 2 years.
- Cultivated a variety of complex relationships with C-level and Senior leadership in Fortune 500 companies, small to mid-level markets, government agencies and NGOs to close business, enhance and grow branding and value proposition across the product line.
Senior Client Research Manager
Cutter Consortium
10.2005 - 01.2011
- Grew Cutter Consortium's major accounts through renewals and additional product sales from 2.3 million to 4.1 million dollars.
- Designed and implemented the account management strategy for all major accounts totaling 2.5 million dollars which included the service launch, monitoring and reporting of account analytics, presentations and webinars, identifying consulting opportunities and securing renewal of services.
Education
Bachelor of Arts - Geography With A Specialization in Urban Planning
University of Massachusetts, Boston
Boston, MA06-1995
Skills
- Trusted Advisor to Senior and C-level executives
- Executive Presence
- Stakeholder management
- Leadership and Team Building
- Partnering and Deep Relationship building
- Excels in fast-pace environments
- Monitoring milestones
- Customer Success
Timeline
Agile Solutions Architect
Frameworx Consulting, a Division of Softworld, Inc
02.2024 - Current
Senior Director of Client Services
Scrum Inc.
09.2022 - 01.2024
Head of Customer Success
Scrum Inc.
01.2020 - 09.2022
Product Owner, Sales Team
Scrum Inc.
01.2019 - 01.2020
Client Success Manager
Scrum Inc.
08.2016 - 01.2019
Account Executive
Cutter Consortium
01.2011 - 08.2016
Senior Client Research Manager
Cutter Consortium
10.2005 - 01.2011
Bachelor of Arts - Geography With A Specialization in Urban Planning
University of Massachusetts, Boston
Similar Profiles
Penukuduru KranthiPenukuduru Kranthi
HR Administration at Softworld Technologies LLCHR Administration at Softworld Technologies LLC
Stephanie Roy TroiaStephanie Roy Troia
Junior Project Manager at FrameworxJunior Project Manager at Frameworx
Isabelle SpencerIsabelle Spencer
Assistant to the General Manager at APL Consulting (Real Estate Development Division)Assistant to the General Manager at APL Consulting (Real Estate Development Division)