Mark Akers

• Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
• Maintained safe working environments through regular site inspections, hazard assessments, and implementation of corrective actions when necessary.
• Streamlined project completion by effectively coordinating with contractors and other trades on job sites.
• Managed inventory of tools and materials to maintain optimal stock levels, reducing downtime on job sites.
• Delivered exceptional customer service, resolving issues promptly while maintaining open lines of communication with clients throughout the process.
• Expanded client base through positive word-of-mouth referrals from satisfied customers following successful plumbing installations or repairs.
• Maximized project profitability by accurately estimating labor hours, material costs, and equipment rentals for various jobs.

Service plumber with commercial retail customers such as 7-11, Walmart, CVS, Walgreens. Servicing in San Antonio, Austin Dallas, Fort Worth, and Houston on monthly rotation. Majority of calls for mainline blockages, flushometer repairs and general public bathroom issues.

• Strengthened relationships with key vendors and suppliers through regular communication and collaboration, ensuring timely delivery of high-quality service and repair.

• Provided exceptional customer service, assisting clients in selecting appropriate fixtures and appliances for their needs.
• Troubleshot complex plumbing problems, identifying root causes and implementing effective solutions.
• Reduced plumbing issues for clients by conducting regular maintenance checks and repairs.
• Performed emergency repairs promptly to minimize damage caused by leaks or malfunctions within the system.
• Day to day running of independently owned business
• Educated clients on preventative measures they could take to reduce future plumbing issues and save money on repair costs.

• Inspected installations to check for functionality and maintain customer satisfaction.
• Laid out materials and system components to prepare for installation.
• Operated tools, equipment, and machinery according to safety standards.
• Installed complete systems at new commercial construction sites, notably Pfizer Laboratories San Diego, Sony Corporate San Bernadino, Agua Caliente Hotel and Casino Palm Springs, Pala and Pechanga Casinos Temecula.