Roger Brock

Responsible Master Plumber

GTG Automation

10.2013 - Current

Assisted in the development of a comprehensive preventative maintenance program for clients, identifying potential issues and providing cost-effective solutions before problems escalated.
Maintained safe working environments through regular site inspections, hazard assessments, and implementation of corrective actions when necessary.
Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
Streamlined project completion by effectively coordinating with contractors and other trades on job sites.
Maximized project profitability by accurately estimating labor hours, material costs, and equipment rentals for various jobs.
Managed inventory of tools and materials to maintain optimal stock levels, reducing downtime on job sites.
Delivered exceptional customer service, resolving issues promptly while maintaining open lines of communication with clients throughout the process.
Ensured safety compliance by diligently adhering to local building codes and OSHA regulations during all plumbing tasks.
Improved overall efficiency by implementing new processes for scheduling service calls, prioritizing urgent repairs, and managing workflow among team members.
Collaborated with architects and engineers in the design phase of construction projects, contributing valuable insights as a Master Plumber.
Strengthened relationships with key vendors and suppliers through regular communication and collaboration, ensuring timely delivery of high-quality materials at competitive prices.
Optimized resource allocation by delegating tasks according to individual team member strengths, ensuring efficient execution of each project component.
Expanded client base through positive word-of-mouth referrals from satisfied customers following successful plumbing installations or repairs.
Mentored junior plumbers, sharing expert knowledge and fostering skill development through hands-on training exercises.
Enhanced customer satisfaction by accurately diagnosing and repairing complex plumbing issues in a timely manner.
Played an integral role in the hiring process for new team members, conducting interviews and evaluating candidates based on technical competencies and cultural fit within the organization.
Saved clients money on utilities bills by recommending energy-efficient fixtures during consultations for renovations or new installations.
Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
Repaired plumbing systems, components, and equipment.
Complied with state plumbing codes throughout duration of each project.
Measured, threaded, and cut materials to correct angles.
Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
Operated ground microphones and listening discs to locate hidden water line leaks.
Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
Fabricated piping pieces and components in line with design specifications for each system.
Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
Used clamps and brackets to attach pipes to walls, structures, and fixtures.
Assisted with repairs to steam, drainage, and sewer lines.
Planned pipe system layout, installation and repair according to specifications.
Cut and drilled holes in walls to permit passage of pipes.
Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
Prepared budgets and estimated costs for potential work on piping systems.
Reviewed blueprints and project specifications to determine correct plumbing solutions.
Interpreted blueprints to determine locations, quantities, and sizes of materials required.
Read blueprints to determine appropriate materials and procedures for each project.
Independently worked on projects, while offering process coordination and cooperation with other teams.
Offered guidance and training to junior team members.
Filled pipe systems with water and air to determine location of leaks.
Inspected sewers and piping systems to assess quality and condition.
Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
Installed valves, hangers, supports, and flanges inside piping systems.
Eliminated risks by correctly identifying potential safety hazards.
Selected type and size of piping required for each project.

Summary

Overview

Work History

Responsible Master Plumber

Education

High School Diploma -

Skills

Certification

Timeline

Responsible Master Plumber

High School Diploma -

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