Markalla Walker
Braselton,Georgia
Summary
Detail-oriented and compassionate healthcare support professional with over six years of experience in pharmacy operations, billing, and insurance-related customer service. Pursuing a Medical Billing & Coding Diploma, expected completion in November 2025, while preparing for CBCS certification. Expertise includes claims processing, accounts receivable management, discrepancy research, effective client communication, and navigating health insurance processes. Committed to delivering exceptional service and support in a dynamic healthcare environment.
Overview
13
13
years of professional experience
Work History
Health Insurance Representative
GetInsured
08.2025 - Current
- Support Open Enrollment insurance inquiries, eligibility verification, and plan selection.
- Resolve policy issues with accuracy and compassion during high-volume enrollment periods.
- Collaborated with internal claims, finance, and client service teams to resolve account issues and expedite payment processing.
- Maintain detailed documentation and ensured HIPAA compliance.
Medial Billing and Coding Career Diploma
Ashworth College
03.2023 - Current
- Skilled in Medical billing and coding procedures using ICD-10-CM, CPT, and HCPCS classification systems.
- Knowledgeable in revenue cycle management, including patient registration, charge entry, payment posting, and collections using Medical Office Simulation Software.
- Skilled in EHR and billing software using Medical Office Simulation Software. Knowledgeable in using Epic.
- Proficient in interpreting EOBs and remittance advice for payment reconciliation.
- Detailed-oriented with strong analytical, organizational, and communication skills to support efficient claims management.
- Knowledgeable in claims processing, resolving claim denials, and billing discrepancies to ensure timely reimbursement.
Billing & Collections Representative
TSI, Inc.
03.2020 - 05.2023
- Delivered professional, clear communication to ensure customer satisfaction.
- Conducted account reconciliations to maintain accurate financial records.
- Processed billing inquiries and resolved discrepancies efficiently.
- Managed collections for overdue accounts, ensuring compliance with company policies.
Pharmacy Technician
Walgreens Pharmacy
07.2014 - 03.2020
- Resolved Rejections.
- Maintained accurate medication, billing, and insurance records.
- Adhered to HIPAA and PHI protocols to protect patient confidentiality.
- Managed inventory control, ensuring accurate stock levels and timely reordering of medications.
- Processed prescription orders efficiently, verifying patient information and medication accuracy.
Front Desk Receptionist
Columbia Orthopedic Group
08.2012 - 07.2014
- Maintained electronic health records with attention to detail and accuracy.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
Education
Medical Billing & Coding Career Diploma -
Ashworth College
Norcross, GA11.2025
High School Diploma - undefined
David Hickman High School
Columbia, MO05.2011
Skills
- Insurance Billing & Claims Follow-Up
- Payment Reconciliation & A/R Review
- Medical Terminology & Coding (ICD-10, CPT, HCPCS)
- Healthcare systems
- Time management proficiency
- HIPAA Compliance
- Attention to Details
- MS Office
- EMR/EHR Exposure
- Communication & Team Work
Timeline
Health Insurance Representative
GetInsured
08.2025 - Current
Medial Billing and Coding Career Diploma
Ashworth College
03.2023 - Current
Billing & Collections Representative
TSI, Inc.
03.2020 - 05.2023
Pharmacy Technician
Walgreens Pharmacy
07.2014 - 03.2020
Front Desk Receptionist
Columbia Orthopedic Group
08.2012 - 07.2014
High School Diploma - undefined
David Hickman High School
Medical Billing & Coding Career Diploma -
Ashworth College