Mark Angelo Cantu
Chicago,IL
Summary
I’m a dynamic leader that’s willing to adapt to any change of environment and conditions. I’m very open-minded, love to grow and learn new things that I can add to my skillset that can be used later on in my life. I’m not looking for a job, I’m looking for a career.
Overview
6
6
years of professional experience
Work History
General Manager
Fitness International LLC
12.2023 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant Manager
Fitness International LLC
09.2022 - 12.2023
- Supervised weekend operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Sales Counselor
Fitness International LLC
02.2022 - 09.2022
- Streamlined the sales process by implementing CRM software, resulting in improved lead tracking and follow-up efficiency.
- Established strong client relationships, leading to a high rate of repeat customers and referrals.
- Inspired trust and credibility with clients by maintaining a high level of professionalism in all interactions.
- Exceeded daily quotas consistently by applying proactive prospecting methods such as cold calling, networking events, and fundraising events.
- Inspired people to invest into their fitness and health with prescribed programs from personal training
Crew Member
Wendys International
03.2020 - 02.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
Dishwasher
Uncle Julios
06.2018 - 09.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Computer Science
City Colleges of Chicago
Chicago, ILSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Sales Management
Languages
English
Spanish
Timeline
General Manager
Fitness International LLC
12.2023 - 10.2024
Assistant Manager
Fitness International LLC
09.2022 - 12.2023
Sales Counselor
Fitness International LLC
02.2022 - 09.2022
Crew Member
Wendys International
03.2020 - 02.2022
Dishwasher
Uncle Julios
06.2018 - 09.2018
Computer Science
City Colleges of Chicago
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