Mark Anthonny Rosado
Middletown,CT
Summary
Dynamic professional with a proven track record in customer service at Zenleaf Dispensary, excelling in clear communication and conflict resolution. Bilingual and adept at multi-tasking, I enhance client satisfaction through proactive engagement and accurate product knowledge, ensuring a positive experience that fosters loyalty and repeat business.
Overview
7
7
years of professional experience
Work History
Agent in Charge
Zenleaf Dispensary
06.2023 - Current
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Sales Associate
Oreily's Auto Parts
Meriden, CT
06.2022 - 06.2023
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Cook
Sonics Drive In
Wallingford, CT
01.2020 - 06.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Sales Associate
Savers Value Village
Meriden, CT
02.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Platt High School
Meriden, CTSkills
- Clear communication
- Teamwork
- Customer service
- Multi-tasking strength
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Agent in Charge
Zenleaf Dispensary
06.2023 - Current
Sales Associate
Oreily's Auto Parts
06.2022 - 06.2023
Cook
Sonics Drive In
01.2020 - 06.2022
Sales Associate
Savers Value Village
02.2019 - 11.2019
Platt High School