Mark Anthony Langaman
Kapolei,HI
Summary
Dynamic hospitality professional with extensive experience at The Aulani Disney Resort & Spa, excelling in guest relations and problem-solving. Proven track record in enhancing customer satisfaction through effective team leadership and quality control measures. Skilled in housekeeping operations and cash handling, fostering a collaborative environment that drives repeat business.
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
The Residence Inn by Marriott
Kapolei, HI
11.2019 - Current
- Managed guest check-ins and check-outs efficiently to enhance overall customer satisfaction.
- Provided exceptional service by addressing guest inquiries and resolving issues promptly.
- Coordinated with housekeeping to ensure room readiness and cleanliness during peak times.
- Assisted in training new front desk staff, fostering team collaboration and knowledge sharing.
- Developed strong relationships with guests, resulting in repeat business and positive reviews.
Houseman Supervisor
The Aulani Disney Resort & Spa
Kapolei, HI
07.2017 - Current
- Supervised daily operations of housekeeping staff to ensure optimal service delivery.
- Developed training programs for new team members, enhancing efficiency and performance.
- Implemented quality control measures to maintain high cleanliness standards across the resort.
- Coordinated supply inventory management, ensuring timely availability of necessary materials.
- Maintained open communication channels with staff members, fostering an environment of trust and mutual respect that promoted teamwork and collaboration.
- Reviewed employee performance regularly through evaluations and provided constructive feedback for improvement opportunities or recognition of achievements.
Custodial Supervisor
The Aulani Disney Resort & Spa
Kapolei, HI
07.2017 - Current
- Supervised daily custodial operations to maintain cleanliness and hygiene standards throughout resort facilities.
- Trained staff on safe use of cleaning equipment and adherence to health regulations.
- Developed and implemented efficient cleaning schedules to optimize team productivity.
- Conducted regular inspections to ensure compliance with quality standards and operational protocols.
- Assigned job duties and monitored performance against objectives.
- Developed customized cleaning plans tailored to each facility''s unique needs and requirements, improving overall effectiveness of services provided.
- Conducted performance evaluations for custodial staff members, providing constructive feedback and setting achievable goals for improvement.
Housekeeping Coordinator
The Aulani Disney Resort & Spa
Kapolei, HI
07.2017 - Current
- Coordinated daily housekeeping operations, ensuring seamless workflow and guest satisfaction.
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
- Served as a liaison between the housekeeping department and front desk staff, facilitating clear communication regarding room statuses and guest requests.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Education
High School Diploma -
Waialua High & Intermediate School
Waialua, HI06.2005
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Guest relations
- Guest accommodations
- Housekeeping
Timeline
Front Desk Agent
The Residence Inn by Marriott
11.2019 - Current
Houseman Supervisor
The Aulani Disney Resort & Spa
07.2017 - Current
Custodial Supervisor
The Aulani Disney Resort & Spa
07.2017 - Current
Housekeeping Coordinator
The Aulani Disney Resort & Spa
07.2017 - Current
High School Diploma -
Waialua High & Intermediate School