Mark Anthony John Sabhnani
Paranaque City,Philippines
Summary
Dynamic Butler with extensive experience at Silversea Cruises, specializing in suite preparation and guest relations. Proven ability to enhance guest experiences through meticulous attention to detail and exceptional communication skills. Adept at managing reservations and coordinating events, consistently delivering tailored services that exceed expectations and foster repeat business.
Overview
15
15
years of professional experience
Work History
Butler
Silversea Cruises
02.2018 - 06.2024
- Company Overview: An all-inclusive, all-suite with full Butler service cruise line company.
- Ensures assigned suites are prepared before embarkation with all the amenities and informational materials required and introduces suite amenities, food and beverage service, dining options, and any other related services to the passengers.
- Makes reservations for various activities and services such as shore excursions, spa appointments and restaurant booking.
- Maintains knowledge of the ship like regular events, venues, ports of call and special functions.
- Responsible for serving daily afternoon high tea service and pre-dinner canapés and cocktails inside the suites.
- Demonstrates the proper use of the life jackets, in-room safe, and whirlpool Jacuzzi.
- Makes arrangements for tailor service, room service, tuxedo rental, mail delivery, newspaper set-up, babysitting and any other special needs that passengers may require.
- An all-inclusive, all-suite with full Butler service cruise line company.
Butler
Galaxy Hotel Macau
05.2016 - 10.2017
- Company Overview: A vast integrated casino and resort consisting of 6 hotels, 120 restaurants and 200 retail outlets.
- Assisting VVIP guests mainly high-stake rollers, owners and referral guests from Top Management staying in premium suites and villas of Galaxy Hotel, Banyan Tree Hotel and Ritz-Carlton Macau.
- Performs suite inspection according to standards and preferences of the guest, ensuring welcome amenities are placed.
- Responsible for meeting guests upon arrival at the lobby and escorting them to their suite and performing private registration and check-in discussing to them their suite benefits and offering any further assistance such as packing service and shoe polishing service.
- Facilitates booking for restaurants, tour, shopping, attraction, transportation and spa reservations coordinating closely with Concierge, Spa and F&B Central Reservations.
- Performs hotel tour for the suite guests if requested ensuring to introduce key areas such as restaurants, casino, resort deck, fitness centre, executive lounge and business centre.
- Responsible for replenishing daily amenities and meeting the guests every morning and evening Housekeeping service ensuring they are having an exceptional stay by meeting their requirements and observing preferences and by offering further assistance.
- Responsible for creating an amazing set-up within the suite for guests celebrating special occasion such as wedding, anniversary, birthdays and honeymoon.
- Assists VIP Reception Lounges in serving the guests during their check-in and check-out process with some snacks, refreshments and hot beverages, providing guests with undivided attention and provide them the best possible service.
- A vast integrated casino and resort consisting of 6 hotels, 120 restaurants and 200 retail outlets.
Butler
Palazzo Versace Dubai
10.2015 - 04.2016
- Part of the pre-opening team as a Butler who takes care of all the suite guests and part of the team operating the Executive Lounge for this one-of-a kind 5-star fashion hotel.
Butler Supervisor (OIC)
Crown Towers (City of Dreams Manila)
08.2014 - 09.2015
- Part of the pre-opening team as a Butler and was promoted as a Butler Supervisor (OIC) who develop team of Butlers and Butler Attendants in maintaining seamless operation on guest floors and villas and striving to provide an intuitive service tailored to every guest’s needs which create an atmosphere of 'wow' impression to our valued guests.
- Performs Attached Butler Service as required for VVIP guests ensuring guest satisfaction and a repeat business for the hotel and casino.
- Monitors Make-Up Room service and Turndown service, ensuring preferences are observed, recorded and performed, arranging VIP amenities as per standards.
- Oversees par stock of operating supplies and equipment and its inventory also ensuring that Butlers Checklist is performed.
- Responsible for coordinating special requests/preferences of arrivals for the next 3 days into various departments such as F&B, Housekeeping, Front Office, etc.
- Responsible for purchasing/ stock requisition through Red Rock of items needed during operations and items preferred by repeat guests.
- Responsible for conducting daily departmental briefing with 10-minute training.
- Carries out training for Butlers regarding service procedures, company standards, product knowledge, general information and events.
- Responsible for contributing in making Policies and Procedures and evaluates from time to time according to operation needs.
- Handles and records guest commendations and complaints and making sure to act promptly on every issue.
- Creates an environment in which staff wants to do their best maintaining a strong positive team spirit and motivates team members to work together.
Butler Officer
Maxims Hotel (Resorts World Manila)
02.2010 - 04.2014
- Part of the pre-opening team as a Butler Officer who delivers a level of a personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else within the integrated resort.
- Set up suites according to guest preferences, history, amenities and requests and inspects the room prior to arrival.
- Welcomes the guest by serving welcome drinks and towel and performs suite orientation.
- Responsible for smooth operation of Hotel Counter, a venue for check-in, check-out and responding general inquiries for all hotel guests.
- Performs private check-in process by facilitating guest registration and deposit collection.
- Fully responsible for the manning and cleanliness of the Butler Pantry in every floor.
- Coordinates well with the Environmental Services, Transportation, Casino Marketing, Membership, VIP Services and Food and Beverage Department to ensure all requests are efficiently and accurately done.
- Responsible for the food and beverage service of Casino’s Private Gaming Rooms exclusively reserved for high rollers.
- Inspects and delivers in-room dining orders.
- Responsible for packing/unpacking service, shoe polishing, laundry delivery, wake-up call, coffee/tea service, fruit replenishment, newspaper set-up, bath ritual arrangement and any other requests.
- Maintains seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests & requirements. Also, ensures the privacy and security of all the suite guests.
- Assists guest for a private check-out. Handles folio presentation, payment collection, minibar posting and final room check ensuring that no items will be left behind.
Food Attendant / Officer-in-Charge
Mandarin Oriental Manila (Mandarin Oriental Café and Deli)
06.2009 - 12.2009
- Began career as a Food Attendant and promoted as an Officer-in-Charge of the Food and Beverage outlet within a month.
- Direct efficient guest flow through participative shift management, scheduling limited number of staff to maintain a smooth operation.
- Handle weekly inventory and purchasing to ensure the timely and cost-effective purchasing of food and beverages specifically wines, liquor, pastry and deli products.
- Competent in conducting 'end-of-day' procedures including counting petty cash, gift certificates, preparing and making bank deposits, and POS accounting.
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University
Philippines01.2009
Skills
- Suite preparation and event coordination
- Guest relations and food service
- Reservation management
- Attention to detail
- Local activities recommendation
- Excellent communication
- Inventory management
Accomplishments
- Hospitality Cup Winner, Silversea Cruises, 10/01/18
- STAR Employee, Galaxy Hotel Macau, 12/01/16
- Best Employee (Pre-Opening), Crown Towers Manila, 03/01/15
- Cum Laude, Lyceum of the Philippines University, 04/01/09
- Dean’s Lister, Lyceum of the Philippines University, 04/01/09
Training
- 7 Star Luxury Service Training, Magnums Butler International, 08/01/15
- Occupational First Aid and CPR Training, Philippine Red Cross, 05/27/15
- Seafarer’s Identification and Record Book, 09/14/12 - 09/13/17
- Seafarer’s Registration Certificate, 04/22/13
- Basic Safety Training, Far East Maritime Foundation Inc., 03/29/12
- Butler Service Training on Customer Service, Maxims Hotel
- Safe Steps (Lecture on HACCP), Mandarin Oriental Manila
Languages
English
Full Professional
References
References available upon request.
Timeline
Butler
Silversea Cruises
02.2018 - 06.2024
Butler
Galaxy Hotel Macau
05.2016 - 10.2017
Butler
Palazzo Versace Dubai
10.2015 - 04.2016
Butler Supervisor (OIC)
Crown Towers (City of Dreams Manila)
08.2014 - 09.2015
Butler Officer
Maxims Hotel (Resorts World Manila)
02.2010 - 04.2014
Food Attendant / Officer-in-Charge
Mandarin Oriental Manila (Mandarin Oriental Café and Deli)
06.2009 - 12.2009
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University