Mark Robey
New Carlisle,OH
Summary
A highly organized, take charge professional. Strong problem solving and decision making skills with the ability to develop and implement effective communications. Seeking to build my technical knowledge and move into a growing career. Will provide motivation and trains by example. Trustworthy professional who understands the value of great customer service and building customer relationships.
Overview
1
1
Certification
Work History
Owner/Operator
Shield of Faith Marketing, LLC / Mark A Robey Photography
New Carlisle, Ohio
2009 - Current
- Provides leadership and direction in IT Support, video production and photography.
- Clients include the Springfield Salvation Army, the Advanced Technical Intelligence Center, Miami Valley Military Affairs Association, and several educational and non-profit organizations in southwest Ohio.
- Has grown the business so it now focuses on a full range of solutions for companies or individuals needing photography and video production.
IT Specialist III
Sierra Nevada Corporation
Beavercreek, Ohio
2021 - Current
- Provides on-site IT support at multiple locations and provides remote support to end users in several states and overseas.
- Assists end users with troubleshooting issues and installing software on unclassified systems in a development environment within established standards and guidelines.
- Assists with working through Helpdesk tickets and getting software approved for use on the unclassified systems.
- Assists with IT support for high level management including VP’s, Senior VP’s, CEO, and President.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Evaluated software or hardware to recommend improvements or upgrades.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Used remote login tools to assist clients with technical and product questions.
IT Consultant / IT Specialist II
TEKSystems (Sierra Nevada Corporation)
Beavercreek, Ohio
2019 - 2021
- Assists end users with troubleshooting issues and installing software on unclassified systems in a development environment within established standards and guidelines.
- Assists with working through Helpdesk tickets and getting software approved for use on the unclassified systems.
- Assists with IT tickets for high level management.
- Provided company users with tech support for IT problems and account maintenance.
- Installed and configured computer hardware operating systems and applications according to customer requirements.
- Resolved technical problems reported by customers via phone calls or emails quickly and accurately.
ISSO (Management Role)/IT Specialist
Radiance Technologies
Beavercreek, Ohio
2017 - 2019
- Manages and maintains numerous computer platforms in a multi-layered client server environment.
- Assists end users with troubleshooting issues and installing software on classified systems in a development environment within established standards and guidelines.
- Assists with working through Helpdesk tickets and getting software approved for use on the classified and unclassified systems.
- Assists in collecting logs and maintaining classified systems to meet industry government requirements.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Advanced Technical Intelligence Center – Senior Support Specialist
Wright State University Research Institute
Beavercreek, Ohio
2014 - 2017
- Manages numerous computer platforms in a multi-layered client server environment.
- Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
- Responsible for training of end users and students on multiple platform levels.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Maintained detailed records of help desk tickets and other customer service requests.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
IT Project Manager/Onsite Support Technician
Qbase
Springfield/Beavercreek, Ohio
2010 - 2014
- Provided onsite support for several educational institutions, including printers, desktops, laptops, mobile device and network hardware.
- Installed and maintained classroom audio-visual equipment such as projectors and Apple TV devices.
- Setup portable iPad carts for students and managed approximately 500 iPads in Pre-K through 12th Grade classrooms.
- Supported several special events for clients and provided hardware and software training for all users.
Graphic Design / Web Development / IT Support Manager / Children’s Leader
The River of Life Christian Center
Urbana, Ohio
2009 - 2011
- Managed Children's Ministry and responsible for website development and IT support.
- Successfully set up Windows Server 2008 and managed 10 workstations (7 PCs running Windows XP Professional and 3 Macs running OSX).
- Redesigned sites to enhance navigation and improve visual appeal.
- Addressed user interface issues reported by site visitors, creating remedial measures to smooth interaction and correct weaknesses.
- Conducted usability tests on all newly designed sites prior to launch.
- Added enhancements and new features to older websites, implementing user-friendly designs.
IT Support Manager
The Ohio Technology Group (OTG)
Springfield, Ohio
2008 - 2009
- Provided help desk support and assisted on all traveling events.
- Managed workstations for several clients including law firms and medical facilities.
- Performed troubleshooting, repairing or replacing of hardware and software for workstations.
- Provided assistance to users via remote support and on-site.
- Completed day-to-day duties accurately and efficiently.
Education
Certification - Cyber Security
Advanced Technical Intelligence Center - CADS
Springfield, OH01-2015
High School Diploma -
Springfield / Clark JVS
Springfield, OH06-2001
High School Diploma -
Northwestern High School
Springfield06-2001
Some College (No Degree) - Animation
ITT Technical Institute
Dayton, OHSkills
- Office Productivity Tools
- Adobe Creative Cloud
- Account Management
- User Training
- Incident Management
- Hardware and Peripherals
- Application Support
- Customer Service
- Troubleshooting and Diagnostics
- Remote Technical Support
Certification
CADS Certification (Advanced Technical Intelligence Center - Cyber Security – November 2015)
Security Clearance
Cleared for Secret clearance based on T3R - CE Deferred 20221201
Affiliations
- Active husband and dad
- Musician at church
- Involved in missions work
References
References available upon request.
Timeline
Owner/Operator
Shield of Faith Marketing, LLC / Mark A Robey Photography
2009 - Current
IT Specialist III
Sierra Nevada Corporation
2021 - Current
IT Consultant / IT Specialist II
TEKSystems (Sierra Nevada Corporation)
2019 - 2021
ISSO (Management Role)/IT Specialist
Radiance Technologies
2017 - 2019
Advanced Technical Intelligence Center – Senior Support Specialist
Wright State University Research Institute
2014 - 2017
IT Project Manager/Onsite Support Technician
Qbase
2010 - 2014
Graphic Design / Web Development / IT Support Manager / Children’s Leader
The River of Life Christian Center
2009 - 2011
IT Support Manager
The Ohio Technology Group (OTG)
2008 - 2009
Certification - Cyber Security
Advanced Technical Intelligence Center - CADS
High School Diploma -
Springfield / Clark JVS
High School Diploma -
Northwestern High School
Some College (No Degree) - Animation
ITT Technical Institute
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