Marka’sha Scurry
Bay Shore,NY
Summary
Excelled in high-stress scenarios, enhancing loyalty through empathetic complaint resolution. Excellent communication, de-escalation techniques and organizational skills with the ability to learn quickl. Skilled in Microsoft Excel, adept at reducing shrinkage rates by effectively managing inventory discrepancies. Demonstrates exceptional call center experience and a commitment to maintaining professionalism and safety.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
CardWorks Servicing
04.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Correctional Officer
Geo Group Inc
06.2019 - 12.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Loss Prevention Specialist
Walmart
10.2013 - 04.2016
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
Education
High School Diploma -
Amityville Memorial High School
Amityville, NY06-2011
Associate of Arts - Law
Suffolk County Community College
Brentwood, NY05-2015
Bachelor of Arts -
Suny Old Westbury
Old Westbury, NY05-2026
Skills
- Call center experience
- Microsoft Excel,Office,Word
- Complaint resolution
- Customer satisfaction measurement
Timeline
Correctional Officer
Geo Group Inc
06.2019 - 12.2020
Customer Service Representative
CardWorks Servicing
04.2016 - Current
Loss Prevention Specialist
Walmart
10.2013 - 04.2016
High School Diploma -
Amityville Memorial High School
Associate of Arts - Law
Suffolk County Community College
Bachelor of Arts -
Suny Old Westbury
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