Markathia Sells
New Braunfels
Summary
Dedicated and compassionate individual with skills essential for providing exceptional customer service to all patients, while ensuring a smooth operations throughout the medical office. I posse a strong ability to communicate with others effectively, a thorough knowledge of medical terminology, and solid experience in a medical office setting.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Medical Administrative Assistant (Externship)
Synergy Orthopedic Specialists Medical Group
San Diego
06.2020 - 07.2020
- Managed patient records, demographic data, and appointment scheduling using Greenway EHR to ensure seamless patient flow.
- Verified patient insurance eligibility and benefits to ensure accurate coverage prior to services.
- Coordinated patient check-in and check-out processes, ensuring accurate documentation for optimal service delivery.
- Scheduled and confirmed appointments while coordinating provider calendars.
- Answered and routed patient calls, clarifying appointment details and services to enhance patient experience.
- Maintained organized patient charts and ensured HIPAA‑compliant handling of health information.
Certified Phlebotomy Technician I
Naval Training Center (American Red Cross)
San Diego
04.2019 - 09.2019
- Executed 30–40 blood draws daily, ensuring accurate patient identification and specimen labeling to support reliable testing.
- Upheld infection control, safety standards, and HIPAA regulations to protect patient well-being and confidentiality.
- Delivered compassionate care to pediatric, adult, and geriatric patients, fostering trust and comfort during procedures.
Laboratory Technician / Operator III
BD Biosciences
San Diego
10.2018 - 11.2018
- Operated laboratory equipment to support consistent output in high‑volume medical production.
- Maintained accurate batch documentation, logbooks, and production records to ensure compliance and traceability.
- Assisted in inventory management and supply tracking to optimize resource availability.
Certified Phlebotomist
81st Medical Group, Keesler Medical Center
Keesler AFB
04.2016 - 05.2017
- Collected blood and urine specimens from 400+ patients monthly, ensuring accurate testing and diagnosis.
- Verified patient identity and enforced proper labeling procedures to maintain specimen integrity.
- Transported specimens to laboratory departments and maintained sterile environments.
- Delivered compassionate patient care during procedures, enhancing patient comfort and trust.
Education
Medical Administrative Assistant Certificate - Certificate
Pima Medical Institute
San Diego, CA07-2020
Bachelor of Science - Human Environmental Science
The University of Alabama
Tuscaloosa, AL12-2018
MBA - Health Services Administration
Strayer University
Washington, DC01-2018
Certified Phlebotomist (ASCP) - Phlebotomy
Mississippi Gulf Coast Community College
Gulfport, MS07-2016
Skills
- Patient registration
- Insurance verification
- Patient scheduling
- Referral management
- Electronic records
- Healthcare Software
- Data accuracy
- HIPAA compliance
- Medical Terminology
- Front Office Operations
- Patient communication
Certification
- CA CPT‑1 Licensed Phlebotomist
- Basic Life Support (BLS)
Timeline
Medical Administrative Assistant (Externship)
Synergy Orthopedic Specialists Medical Group
06.2020 - 07.2020
Certified Phlebotomy Technician I
Naval Training Center (American Red Cross)
04.2019 - 09.2019
Laboratory Technician / Operator III
BD Biosciences
10.2018 - 11.2018
Certified Phlebotomist
81st Medical Group, Keesler Medical Center
04.2016 - 05.2017
Medical Administrative Assistant Certificate - Certificate
Pima Medical Institute
Bachelor of Science - Human Environmental Science
The University of Alabama
MBA - Health Services Administration
Strayer University
Certified Phlebotomist (ASCP) - Phlebotomy
Mississippi Gulf Coast Community College