Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Get To Know Me
Affiliations
Timeline
Generic

Markayla Earnest

Dallas,Georgia

Summary

Excellent Customer Advocate with proven expertise at Drizzle Goods, excelling in conflict resolution and effective communication. Recognized for transforming challenging interactions into positive outcomes, achieving high customer satisfaction scores. Adept at multitasking and leveraging attention to detail to enhance delivery operations and foster strong client relationships in a fast-paced environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Advocate

Drizzle Goods
Dallas, GA
02.2022 - 08.2024

Key responsibilities and accomplishments include:

  • Resolved customer complaints regarding missing or damaged packages with empathy and professionalism
  • Maintained accurate service records and followed detailed multi-step customer service processes
  • Collaborated with delivery drivers and partner companies to provide real-time updates
  • Achieved high satisfaction scores by staying calm under pressure and delivering consistent results
  • Developed strong multitasking and time management skills in a fast-paced environment

Education

High School Diploma -

North Paulding High School
Dallas
05-2024

Some College (No Degree) - Biology

Life University
Marietta, GA

Skills

  • Conflict Resolution & Complaint Handling
  • Customer Service & Relationship Building
  • Time Management & Multitasking
  • Leadership & Team Collaboration
  • Communication (Verbal & Written)
  • Organization & Attention to Detail
  • Adaptability & Problem-Solving

Accomplishments

  • Team Leader of my Highschool basketball team
  • Team Leader of my AAU basketball team
  • AB Honor Roll every year of Highschool
  • Graduated Highschool with Honors, many AP classes, and Honors classes

Certification

  • CPR Certified
  • Drivers License

Languages

English
Native/ Bilingual

Get To Know Me

Highly motivated, goal-oriented individual with a strong foundation in leadership, teamwork, and attention to detail. As the oldest of six siblings, I have naturally grown into a leadership role from a young age—developing strong interpersonal skills, emotional intelligence, and a deep sense of responsibility. This early experience has shaped my ability to lead by example, stay composed under pressure, and support those around me—qualities I bring into every environment I’m part of.
My leadership continued in athletics as the team captain and point guard of my basketball team, where I was responsible for setting the pace, coordinating plays, and ensuring team cohesion on and off the court. As a point guard, I learned the value of communication, quick decision-making, and supporting others to help the entire team succeed. Additionally, my experience in track taught me discipline, resilience, and the importance of both individual performance and team dynamics—skills that seamlessly translate into professional settings.
Currently on track to complete my Bachelor's degree two years early, I’m a highly driven student with plans to attend dental school and pursue a career as a dentist. I find genuine fulfillment in completing tasks and striving for perfection in everything I do, no matter how small. Organization and cleanliness are calming for me, and I take pride in maintaining structure and efficiency in both personal and professional spaces. With a strong work ethic, natural leadership skills, and a passion for helping others, I bring dedication and excellence to every role I take on.

Affiliations

  • Basketball Team Member (Grades 3–12): Over a decade of experience in competitive team sports, developing leadership, discipline, and strong communication skills. Served as team captain and point guard in high school, leading and coordinating team play.
  • Track & Field Athlete (Junior & Senior Year): Gained valuable experience in teamwork, goal-setting, and mental resilience through individual and relay events.
  • Accelerated College Pathway: On track to complete Bachelor's degree two years ahead of schedule, demonstrating exceptional time management, academic dedication, and long-term focus.
  • Experienced Childcare Provider: Years of babysitting experience with children of various ages, building strong interpersonal skills, patience, and responsibility.
  • Highly Organized & Detail-Oriented: Passionate about organization and cleanliness; thrives in structured environments and takes pride in maintaining order.
  • Driven and Committed: Known for a strong work ethic, consistently going above and beyond expectations by putting 110% effort into every task and responsibility.

Timeline

Customer Advocate

Drizzle Goods
02.2022 - 08.2024

High School Diploma -

North Paulding High School

Some College (No Degree) - Biology

Life University