Markayla Etkins
Orlando,FL
Summary
Polite and professional call center representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Knowledgeable and dedicated customer service professional with extensive experience in call center representative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Sunshine/ Ocps
07.2023 - Current
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Grocery Stocker
Winn-Dixie
07.2019 - 06.2023
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Assisted in inventory management, performing regular audits to ensure accurate stock levels.
- Streamlined product restocking processes for increased efficiency and reduced time spent on tasks.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
- Supported a safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Education
High School Diploma -
Sunshine Highschool
Orlando, FL05.2023
Skills
call center representative skills
- Problem Solving
- Organizational Skills
- Data Entry
- Customer Service
- english Fluency
- Gathering Information
- Answering Questions
- Customer Support
technical skills
- microsoft office ( word, powerpoint, outlook, excel, transfleet)
winn-Dixie stocker skills
- Merchandise Stocking
- Safe Lifting Procedures
- Product Organization
- Positive Attitude
- Shelving of Products
- Supply Restocking
- Shelf Stocking
- Organizational skills
Additional Information
5502 Oakfield st 32808 Orlando FL
Languages
English
Native or Bilingual
Timeline
Call Center Representative
Sunshine/ Ocps
07.2023 - Current
Grocery Stocker
Winn-Dixie
07.2019 - 06.2023
High School Diploma -
Sunshine Highschool
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