Markayla Franklin
Ocala
Summary
Diligent medical coder with comprehensive experience in medical coding and billing, ensuring accurate and timely processing of claims. Successfully facilitated claim approvals and minimized billing errors, contributing to improved revenue cycles. Demonstrated expertise in ICD-10, CPT, and HCPCS coding, and effective communication with insurance companies and healthcare providers.
Overview
5
5
years of professional experience
Work History
Victim Witness Specialist
State Attorney's Office 5th Judicial Circuit
07.2022 - Current
- Coordinated with other departments to ensure efficient workflow processes.
- Provided emotional support and comfort to victims of crime.
- Served as a liaison between the organization and various community partners including law enforcement agencies, social service organizations, schools and faith-based organizations.
- Educated victims on their rights under the Victims' Bill of Rights Act.
- Attended court hearings to provide advocacy for victims throughout the criminal justice process.
- Developed and maintained relationships with victims, their families, law enforcement personnel, prosecutors, victim service providers, and other stakeholders.
Medical Assistant
Absolute Health Care
03.2021 - 07.2022
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Assistant Manager
Zaxbys
10.2020 - 03.2021
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Bachelor of Science in Psychology -
Florida State University
Tallahassee, FL12.2020
Associate of Arts in General Education -
College of Central Florida
Ocala, FL05.2018
Certificate - Medical Billing And Coding
Rasmussen University
11-2025
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Interpersonal Skills
- Attention to Detail
- Problem-solving aptitude
- Excellent Communication
- Written Communication
- ICD-10 proficiency
- HIPAA compliance
- Medical coding guidelines
- Medical coding certification
Timeline
Victim Witness Specialist
State Attorney's Office 5th Judicial Circuit
07.2022 - Current
Medical Assistant
Absolute Health Care
03.2021 - 07.2022
Assistant Manager
Zaxbys
10.2020 - 03.2021
Associate of Arts in General Education -
College of Central Florida
Bachelor of Science in Psychology -
Florida State University
Certificate - Medical Billing And Coding
Rasmussen University
References
References available upon request.