Markayla Spivey
Huntsville,TX
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Houston Methodist
03.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Clinic Patient Representative Senior
Christus Health
10.2021 - 12.2022
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Certified Nursing Assistant
Meadow Lake Senior Living
10.2019 - 09.2021
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Certified Nursing Assistant
Trinity Rehabilitaion and Healthcare Center
02.2019 - 11.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Built rapport with patients and families, providing emotional support during difficult times.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
Education
Master of Healthcare Administration -
University of Texas At Tyler
Tyler, TX12-2024
BBA - Management
University of Texas At Tyler
Tyler, TX12-2022
Skills
- Customer service
- Performance improvement
- Time management
- Critical reflection
- Attention to detail
- Project coordination
- Problem-solving
- Multitasking
- Analytical thinking
Certification
- Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association.
- Lean Six Sigma Green Belt Certification – IISE
Timeline
Patient Service Representative
Houston Methodist
03.2023 - Current
Clinic Patient Representative Senior
Christus Health
10.2021 - 12.2022
Certified Nursing Assistant
Meadow Lake Senior Living
10.2019 - 09.2021
Certified Nursing Assistant
Trinity Rehabilitaion and Healthcare Center
02.2019 - 11.2019
Master of Healthcare Administration -
University of Texas At Tyler
BBA - Management
University of Texas At Tyler
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