Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Markaylan Isaac

Baton Rouge,LA

Summary

Detail-oriented professional with expertise in customer service and office management. Skilled in social services with ongoing experience in the field of psychology.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Office Assistant

Breakthrough To You
Baton Rouge, LA
12.2025 - 03.2026
  • Managed scheduling and appointment coordination for clients.
  • Maintained organized filing systems, ensuring easy access to documents.
  • Assisted in preparing reports and presentations.
  • Handled incoming communications, directing inquiries to appropriate personnel.

ABA Technician

No Missing Pieces
Baton Rouge, LA
02.2025 - 03.2026
  • Implemented individualized behavior intervention plans to enhance client learning and development.
  • Collected and analyzed data on client progress to inform treatment adjustments and strategies.
  • Collaborated with multidisciplinary teams to ensure cohesive support for clients' needs.

Customer Service Representative

Loss Prevention Services
Natchez, MS
04.2023 - 09.2024
  • Resolved customer inquiries efficiently, providing accurate information on services and procedures.
  • Assisted in training new staff on customer service protocols and company policies.
  • Managed escalated customer complaints, ensuring timely resolutions and maintaining satisfaction.
  • Collaborated with loss prevention team to identify trends in customer issues and implement solutions.

Education

Bachelor of Arts - Psychology

Louisiana State University
Baton Rouge, LA
05-2027

Associate of Arts - Psychology

Copiah-Lincoln Community College
Wesson, MS
05-2025

Skills

  • Customer service
  • Time management
  • Data entry
  • Office management
  • Appointment scheduling
  • Functional communication training
  • Social skills development
  • Applied behavior analysis
  • Call center experience
  • Computer proficiency
  • Customer relations

Certification

AA in Psychology

Psychology Intern

Timeline

Office Assistant

Breakthrough To You
12.2025 - 03.2026

ABA Technician

No Missing Pieces
02.2025 - 03.2026

Customer Service Representative

Loss Prevention Services
04.2023 - 09.2024

Bachelor of Arts - Psychology

Louisiana State University

Associate of Arts - Psychology

Copiah-Lincoln Community College