Mark C. Francis
Houston,TX
Summary
Dedicated and compassionate healthcare professional with strong experience in patient care, clinical support, documentation, and healthcare operations. Skilled in assisting patients with daily needs, maintaining accurate records, following safety and infection-control procedures, and collaborating effectively with multidisciplinary healthcare teams. Excellent communication, organization, and problem-solving skills with a strong commitment to patient safety, dignity, confidentiality, and quality care. Adaptable and dependable professional who performs effectively in fast-paced healthcare environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Physical Therapist Technician Acute Care
Houston Methodist
03.2025 - Current
- Assisted physical therapists with patient mobility, transfers, gait training, and therapeutic exercises in an acute care hospital setting.
- Collaborated with nurses, respiratory therapists, and other interdisciplinary team members to coordinate patient care.
- Monitored patient tolerance during therapy and promptly reported changes in condition to the supervising therapist.
Nutrition Assistant
Houston Methodist
08.2024 - 03.2025
- Collaborated with dietitians, nursing staff, and food service personnel to support patient nutritional care.
- Collaborated with dietitians, nursing staff, and food service personnel to enhance patient nutritional care.
- Ensured accurate record-keeping of patient information, supporting personalized meal planning for food allergies and dietary restrictions.
- Maintained compliance with food safety, sanitation, and infection control standards to protect patient health.
Amazon L3 Process Assistant
Amazon
01.2024 - 07.2024
- Led team of 20–60 associates to consistently meet daily productivity, quality, and safety goals.
- Tracked daily production metrics using Microsoft Excel and Amazon internal reporting tools to support data-driven decisions.
- Partnered with Area Managers, Operations Managers, Learning, Safety, and Human Resources to align efforts with departmental objectives.
Fulfillment L1 Associate
Amazon
06.2021 - 01.2024
- Led a team to achieve specific warehouse objectives, ensuring efficient operations.
- Thrived in fast-paced, high-pressure environments by effectively managing tasks and priorities. Able to meet compliant tasks in a short amount of time and with minimal resources.
- Problem solving with newer methods that are implemented in the company's warehouse.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
E-commerce Business Owner
Amway Products Distributor
03.2022 - 05.2023
- Expanded clientele base through presentations at community events, highlighting benefits of proper nutrition.
- Developed marketing strategies that increased brand visibility and recognition among target audience.
- Enhanced client relationships by implementing targeted communication strategies and building strong partnerships.
- Expanded clientele base through engaging presentations at community events, promoting the benefits of proper nutrition.
Education
Bachelor Of Science Health - Health And Physical Education
Prairie View A & M University
Prairie View, TXHigh School Diploma -
Westfield High School
Houston, TXSkills
- Microsoft Excel and Google Sheets
- Data entry and database management
- Critical thinking and problem solving
- Patient care coordination
- Qualities and quantitative search
- Statistics analysts
- Team collaboration
Certification
Healthcare - CPR / AED
(Adult / Child / Infant / Choking) Automated External Defibrillator (AED)
Basic Life Support - BLS
HCP - CPR (Adult / Child / Infant / Choking) Automated External Defibrillation / First-Aid
Timeline
Physical Therapist Technician Acute Care
Houston Methodist
03.2025 - Current
Nutrition Assistant
Houston Methodist
08.2024 - 03.2025
Amazon L3 Process Assistant
Amazon
01.2024 - 07.2024
E-commerce Business Owner
Amway Products Distributor
03.2022 - 05.2023
Fulfillment L1 Associate
Amazon
06.2021 - 01.2024
Bachelor Of Science Health - Health And Physical Education
Prairie View A & M University
High School Diploma -
Westfield High School