Markcus Perez
Myrtle Beach
Summary
Experienced Dog Grooming Professional with 17 years in customer service and a proven track record at Salty Paws Pet Spa. Expertise includes tailored grooming services, animal handling, and client education on pet care. Committed to safety and professionalism while enhancing customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Guest Service Representative
Monster Reservations
03.2025 - Current
- Boosted customer satisfaction by effectively resolving inquiries and complaints.
- Trained new staff on operational procedures and customer service interactions.
- Enhanced service efficiency through implementation of process improvements.
- Thrived in fast-paced environments, maintaining high service quality standards.
- Collaborated with team members to achieve seamless operational workflows.
- Communicated clearly and effectively, both verbally and in writing.
Dog Groomer
Salty Paws Pet Spa
03.2023 - 03.2025
- Ensured stress-free grooming experiences through expert handling of challenging pets.
- Maintained hygienic workspaces, enhancing pet care and customer satisfaction levels.
- Executed thorough bathing and grooming processes to enhance pet health and appearance.
- Cultivated strong client relationships, fostering trust in grooming service quality.
- Elevated customer satisfaction by delivering personalized grooming adapted to each pet.
- Conducted detailed assessments to prepare pets safely for grooming procedures.
Dog Trainer
Petco Animal Supplies Stores Inc.
02.2019 - 10.2023
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
Store Manager
DXL, Destination XL
02.2015 - 02.2019
- Ensured smooth store operations by maintaining a clean, safe environment.
- Oversaw inventory and cash control, streamlining opening and closing procedures.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Led store staff through proactive communication and constructive feedback strategies.
- Facilitated hiring, training, and mentoring of new employees for optimal performance.
- Enhanced customer satisfaction through targeted staff training in service and product knowledge.
Shift Manager
Wawa Food Markets
02.2012 - 02.2015
- Resolved escalated customer issues, upholding company values and improving satisfaction.
- Trained new employees on policies, ensuring effective onboarding and team cohesion.
- Mentored new staff to enhance team collaboration and overall performance.
- Enhanced team efficiency by delegating tasks and providing clear guidance.
- Fostered a positive work culture through open communication and constructive feedback.
- Maintained productivity by keeping employees focused on business and customer needs.
Education
Career Ready Bootcamp - Managing
Penn Foster Career School
Scranton, PA06.2019
Wildlife/Forestry Conservation - Environmental
Penn Foster Career School
Scranton, PA06.2019
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Appointment scheduling
- Reliability and punctuality
- Pet grooming techniques
- Continuous learning attitude
- Professionalism and ethics
- Safety procedures
- Verbal and written communication
Timeline
Guest Service Representative
Monster Reservations
03.2025 - Current
Dog Groomer
Salty Paws Pet Spa
03.2023 - 03.2025
Dog Trainer
Petco Animal Supplies Stores Inc.
02.2019 - 10.2023
Store Manager
DXL, Destination XL
02.2015 - 02.2019
Shift Manager
Wawa Food Markets
02.2012 - 02.2015
Wildlife/Forestry Conservation - Environmental
Penn Foster Career School
Career Ready Bootcamp - Managing
Penn Foster Career School