Mark D Mains
Banking
Detroit,MI
Summary
Customer-centered professional with a diverse financial service career in several backgrounds, including Loan Processing, Short Sales and Title and Escrow. Extensive call center experience in Insurance and related fields. Background also includes many years of Food Service industry work.
Overview
22
22
years of professional experience
Work History
Assistant Chef/Banquet Chef
The Townsend Hotel
08.2021 - Current
- Prepared full lunch and dinner menus for service to The Rugby Grille on saute and pasta stations
- Moved to Banquets which served up to 300 guests.
Assistant Chef
Compass Group North America, Thome Retirement Community, Atria Retirment Home
04.2019 - 08.2021
- Planned and prepared full lunch and dinner menus for service to approximately 60 residents
- Acting Manager on weekends, Saturday through Sunday night.
- Stored food safely and orderly in freezer and refrigerator
PeopleReady
10.2017 - 12.2018
- A temporary agency offering both daily to longer term assignments
- Performed various functions for many diiferent PeopleReady clients including landscaping and store remodels and setups.
Member Services Specialist
Prime Therapeutics Pharmacy, Office Team
02.2017 - 09.2017
- Position through Office Team
- Assisted existing members with fulfilling orders for Specialty drugs for chronic, recurring conditions
- Established new accounts for first time members and those transferring from other pharmacies
- Assisted members with questions and concerns regarding medications and pharmacy operations by coordinating with other departments
- Achieved an average quality score of 98%
- Maintained adherence of over 96%
Customer Service Reinstatement Specialist
Capital One/AppleOne
06.2016 - 11.2016
- Through Appleone Agency
- Assisted customers in reinstating their vehicle insurance to avoid repossession in an inbound call center environment
- Resolved approximately 30-50 calls daily
- Achieved quality average over 95%
Assistant Chef
Del Frsico's Grille
07.2015 - 05.2016
- Actively involved in line production, cost control, guest meals private dining
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
Logistics Associate
IKEA
10.2014 - 04.2015
- Minimized damage and repair costs through careful management and preventative maintenance
- Received all imported goods and checked product condition and count
- Responsible for replenishing product for all areas of my assigned area.
Licensed Insurance Agent - Call
State Farm Insurance
10.2013 - 07.2014
- Center
- Closed an average of 15 new sales per week
- Calculated premiums and established payment methods for sales
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques
- Finalized sales and collected necessary deposits.
Escrow Analyst
First American Title
10.2012 - 06.2013
- Reviewed financial documents for missing or incomplete information
- Contacted borrowers, notaries and lenders to correct errors via phone, email and Fed Ex
- Extensive use of LPS, Stewart and internal systems to retrieve and upload documents
- Reviewed and packaged Titles for final processing and recording.
Short Sale Representative
JPMorgan Chase
01.2012 - 06.2012
- Responsible for implementing short sale process from inception through completion including working with realtors, generating sale reports for manager approval, approving HUD statements and verifying receipt of funds
- Met daily quota and quality guidelines
- Developed and maintained relationships with regional real estate agents to negotiate and complete transactions.
Home Loan Modification Specialist
Randstad/Bank of America
02.2011 - 11.2011
- Bank of America supporting the processing of applicants for FNMA, FHA and HAMP home loan modifications
- Acted as Customer Relationship Manager to facilitate the Loan Modification process
- Evaluated possible loan modification program eligibility
- Reviewed and requested documents and corrections from homeowners for appropriate modification programs
- Submitted loan applications to the underwriter for verification and recommendations.
Billing Specialist
Adecco/Bank of America
11.2009 - 09.2010
- Reviewed and processed final Foreclosure billing statements for clients in several States
- Successfully billed an average of 500 files per month
- Created reports on a monthly basis using Excel spreadsheets.
Customer Service Representative
The Bartech Group
12.2007 - 07.2008
- Inbound Customer Service for DTE Energy customers in the Metro Detroit area
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Defused volatile customer situations calmly and courteously.
Branch Manager
Labor Ready, Inc
03.2004 - 01.2007
- Increased weekly sales to highest level yet attained for the Branch
- Consistently increased sales on a monthly basis
- Awarded District Branch of the Quarter twice between 2005 and 2006
- Responsible for overseeing all aspects of sales for temporary, on-demand labor and managing daily operations of the branch including dispatch of qualified employees to job sites
- Additionally, responsible for developing and achieving a quarterly sales budget and training of branch staff.
Customer Service Representative
First Health of New York
08.2002 - 01.2004
- Established and maintained accounts for New York State Epic program, a State funded prescription drug plan for senior citizens
- Provided customers with pertinent plan information including prices and guidelines
- Additionally, resolved disputes for both customers and plan providers and made monetary adjustments when appropriate.
General sales Agent
AAA of Michigan
01.2000 - 09.2000
- Obtained Michigan Property and Casualty Insurance Licenses
- Authorized to open, maintain and modify policies for personal vehicles and property in a call center environment
- Executed policy changes, resolved disputes and made monetary changes to member policies.
Customer Service Representative
AT&T College and University Solutions
07.1994 - 11.1999
- Created and maintained personal phone accounts for students and faculty for approximately 200 institutions across the United states
- Resolved disputes and directly facilitated monetary adjustments
- Assisted in the collection department investigating fraud situations.
Education
Bachelor of Arts - Marketing
Michigan State University
E. Lansing, MISkills
- Inbound and Outbound Call Center experience
- Assistant chef and line cook
- Management experience
- Human Resources experience
- Complex problem solving
- Banquets and Catering
- Company Quality Standards
Additional Information
- Additional Information: Certificates and Licenses: , Previously held Property and Casualty Insurance Agent License, TX.
Timeline
Assistant Chef/Banquet Chef
The Townsend Hotel
08.2021 - Current
Assistant Chef
Compass Group North America, Thome Retirement Community, Atria Retirment Home
04.2019 - 08.2021
PeopleReady
10.2017 - 12.2018
Member Services Specialist
Prime Therapeutics Pharmacy, Office Team
02.2017 - 09.2017
Customer Service Reinstatement Specialist
Capital One/AppleOne
06.2016 - 11.2016
Assistant Chef
Del Frsico's Grille
07.2015 - 05.2016
Logistics Associate
IKEA
10.2014 - 04.2015
Licensed Insurance Agent - Call
State Farm Insurance
10.2013 - 07.2014
Escrow Analyst
First American Title
10.2012 - 06.2013
Short Sale Representative
JPMorgan Chase
01.2012 - 06.2012
Home Loan Modification Specialist
Randstad/Bank of America
02.2011 - 11.2011
Billing Specialist
Adecco/Bank of America
11.2009 - 09.2010
Customer Service Representative
The Bartech Group
12.2007 - 07.2008
Branch Manager
Labor Ready, Inc
03.2004 - 01.2007
Customer Service Representative
First Health of New York
08.2002 - 01.2004
General sales Agent
AAA of Michigan
01.2000 - 09.2000
Customer Service Representative
AT&T College and University Solutions
07.1994 - 11.1999
Bachelor of Arts - Marketing
Michigan State University