Mark Daryl Pollard Jr.
Stone Mountain,GA
Summary
Dynamic and detail-oriented professional with a proven track record at Amazon, excelling in order fulfillment and customer service. Recognized for teamwork and adaptability, I consistently exceeded expectations while maintaining workplace cleanliness and operational efficiency. Skilled in inventory management and committed to delivering exceptional service in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Fulfillment Associate
Amazon
Stone Mountain, GA
05.2021 - Current
- Learned and adhered to safety protocols for operational efficiency.
- Assisted in inventory management through accurate stock counting.
- Collaborated with team members to streamline order processing tasks.
- Operated warehouse equipment to facilitate efficient material handling.
- Followed established procedures to ensure timely fulfillment of orders.
- Adapted quickly to new processes and technologies in fast-paced environment.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
AP Customer Host/ People Greeter/ Maitenance/ CAP
Walmart
Snellville, GA
06.2018 - 05.2021
- Greeted customers and ensured welcoming atmosphere throughout store.
- Assisted customers in locating products and answering inquiries effectively.
- Maintained cleanliness and organization of merchandise displays.
- Collaborated with team members to enhance customer service experience.
Crew Member
Wendy's
Snellville, GA
04.2018 - 06.2018
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Collaborated with team members to prepare food items efficiently while adhering to safety standards.
- Monitored inventory levels, restocking supplies as needed to meet demand during peak hours.
Service Clerk
Ingles Supermarket
Conyers, GA
09.2016 - 08.2017
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained store cleanliness and organization, ensuring a welcoming environment for customers.
- Assisted in inventory management, restocking shelves and monitoring product availability.
- Educated customers on product offerings, enhancing their shopping experience through knowledgeable recommendations.
Employee
Goodwill
Atlanta, GA
06.2015 - 07.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Host
O’Charley’s
Tucker, GA
01.2013 - 07.2013
- Welcomed guests and managed seating arrangements to enhance customer experience.
- Coordinated waitlists and reservations using restaurant management software.
- Assisted servers with food and beverage delivery during peak hours.
- Provided accurate information about menu items and specials to customers.
Merchant Consultant
Value Merchant Services
Atlanta, GA
01.2013 - 07.2013
- Analyzed merchant accounts to identify trends and improve service offerings.
- Assisted clients in understanding payment processing solutions and optimizing transactions.
- Provided support for onboarding new merchants, ensuring smooth integration with systems.
- Developed training materials for staff on merchant services and compliance standards.
Merchant Consultant
Crescent Processing Company
Atlanta, GA
07.2012 - 12.2012
- Collaborated with cross-functional teams to enhance customer experience and resolve issues.
- Conducted market research to inform strategic recommendations for service enhancements.
- Managed relationships with key clients, ensuring satisfaction and retention through regular check-ins.
- Implemented process improvements that increased efficiency in client communication workflows.
Founder/President
Daryl Solomon Diamond Corporation
Atlanta, GA
01.2009 - 12.2012
- Developed strategic business plans to enhance market presence and brand recognition.
- Implemented financial management tools for budget oversight and forecasting accuracy.
- Conducted market analysis to identify emerging trends and opportunities for growth.
- Spearheaded marketing initiatives that elevated customer engagement and retention rates.
- Created drinkatlanta.com
- Authored the book “Believe in Success”
Marketing Representative
New Element Marketing
Atlanta, GA
01.2012 - 06.2012
- Developed and executed marketing campaigns to increase brand awareness and customer engagement.
- Collaborated with sales team to align marketing strategies with business objectives.
- Conducted market research to identify trends and consumer preferences for targeted outreach.
- Created engaging content for social media platforms, enhancing online presence and interaction.
Sales Solution Consultant
AT&T
Atlanta, GA
01.2009 - 12.2010
- Collaborated with cross-functional teams to develop tailored sales solutions for client needs.
- Conducted in-depth analysis of customer requirements to recommend appropriate products and services.
- Delivered presentations to clients, effectively communicating complex solutions and benefits.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Streamlined communication processes between sales and technical teams, increasing efficiency in project delivery.
- Led initiatives to refine sales techniques, significantly improving closing rates across diverse accounts.
- selected as 1 out of thousands to participate in the prestigious Sales Leadership Development Program
- met &/or exceeded monthly quota objectives
District Manager Trainee
Automatic Data Processing, ADP
West Georgia & Vermont
07.2008 - 12.2008
- Led regional teams to exceed sales targets through strategic planning and performance management.
- Implemented process improvements that enhanced operational efficiency across multiple districts.
- Developed training programs for staff, fostering professional growth and enhancing customer service quality.
- Analyzed market trends to identify new business opportunities and drive revenue growth initiatives.
Intern
Richard S. Alembik PC
Decatur, GA
12.2007 - 03.2008
- Assisted in preparing legal documents and exhibits for court proceedings.
- Conducted research on legal precedents and case law to support ongoing cases.
- Organized case files and maintained accurate records for attorney review.
- Drafted correspondence and communications for client interactions and case updates.
3rd Party Independent Channel Sales Representative
Sprint
Atlanta, GA
06.2006 - 07.2007
- Cultivated relationships with channel partners to enhance product visibility and sales engagement.
- Executed promotional campaigns to drive product adoption within assigned channels.
- Analyzed market trends to identify new opportunities for channel growth and expansion.
- Collaborated with cross-functional teams to develop tailored solutions for partner needs.
- Most productive independent sales representative in the Atlanta area numerous times
Rental Agent
Payless Car Rental
College Park, GA
02.2004 - 04.2006
- Managed customer inquiries and reservations through phone and online platforms.
- Conducted vehicle inspections to ensure cleanliness and operational readiness.
- Assisted customers with rental agreements and payment processes efficiently.
- Coordinated vehicle returns and provided accurate check-in procedures.
- #1 sales agent 3 times
Education
High School Diploma -
Westlake High School
Atlanta, GABachelor of Arts - English
Morehouse College
Atlanta, GA06.2008
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
- Customer service
- Time management
- Friendly and courteous
- Punctual and reliable
- Order fulfillment
- Loss prevention
- Workplace cleanliness
Timeline
Fulfillment Associate
Amazon
05.2021 - Current
AP Customer Host/ People Greeter/ Maitenance/ CAP
Walmart
06.2018 - 05.2021
Crew Member
Wendy's
04.2018 - 06.2018
Service Clerk
Ingles Supermarket
09.2016 - 08.2017
Employee
Goodwill
06.2015 - 07.2015
Host
O’Charley’s
01.2013 - 07.2013
Merchant Consultant
Value Merchant Services
01.2013 - 07.2013
Merchant Consultant
Crescent Processing Company
07.2012 - 12.2012
Marketing Representative
New Element Marketing
01.2012 - 06.2012
Founder/President
Daryl Solomon Diamond Corporation
01.2009 - 12.2012
Sales Solution Consultant
AT&T
01.2009 - 12.2010
District Manager Trainee
Automatic Data Processing, ADP
07.2008 - 12.2008
Intern
Richard S. Alembik PC
12.2007 - 03.2008
3rd Party Independent Channel Sales Representative
Sprint
06.2006 - 07.2007
Rental Agent
Payless Car Rental
02.2004 - 04.2006
High School Diploma -
Westlake High School
Bachelor of Arts - English
Morehouse College