Mark Daniel Moreno
Marine Placement Assistant
Norfolk,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Versability Resources Inc
Norfolk, Virginia
02.2024 - Current
- Validate Subsistence and Quarters eligibility for approximately 200 CIVMARs weekly that are in CSU-E Pool or attending training.
- Determine eligibility and generate contract hotel reservation requests for CIVMARs at CSU-E.
- Answered questions and resolved issues regarding contract hotel lodging and subsistence and quarters claims for CIVMARs, enhancing overall satisfaction.
- Updated Merchant Mariner Credentials, USCG Medical Certificate, US Passport, and contact information in MyMSC to support CIVMARs Pool and assignment eligibility.
Substitute Teacher (K-12)
Norfolk Public Schools
Norfolk, Virginia
10.2022 - 09.2023
- Executed classroom plans left by class teacher to sustain student education and reinforce core concepts with minimal disruption.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained accurate and up-to-date attendance records and assignment sheets to ensure compliance with school policies.
- Earned repeated requests from teachers for substitute assignments due to strong referrals and consistent, trusted performance.
- Worked an average of 7.33 hours per day to ensure classroom coverage.
- Earned $17.50 per hour for substitute teaching services provided.
Computer Science Resources Consultant
Old Dominion University
Norfolk, Virginia
04.2021 - 12.2021
- Documented and organized problem resolution resources in two web-based tools for efficient future reference.
- Resolved computer and system networking problems to maintain user productivity for the Computer Science department.
- Supported 1,000 users with software, hardware, and network issues via email, phone, and in-person visits.
- Coordinated follow-up communications to ensure satisfactory resolution of customer service requests via email and phone.
- 20 Hours/Week
- $12/Hour
Quality Control Enumerator
U.S. Census Bureau
Norfolk, Virginia
07.2020 - 12.2020
- Executed field staff duties to ensure accurate counts in hard-to-reach communities.
- Conducted quality assurance to secure accurate counts for federal funding and equitable political representation.
- Maintained and submitted 86 hours of recorded documentation, 627 miles driven, and expenses incurred to facilitate accurate reporting measures.
- Coordinated with supervisor to assess procedures, address issues, and clarify instructions.
- 20 Hours/Week
- $21.50/Hour
Supply Officer
Destroyer Squadron Twenty-Two
Norfolk, Virginia
09.2018 - 10.2019
- Managed over a $160,000 budget as the financial manager, received zero discrepancies and high praise from assessors under the Financial Improvement and Audit Readiness (FIAR) guidance.
- Organized records of credit card and transactional purchases over 3 years by migrating to digital archives, cataloging, and reclaiming three bookshelves of office space previously used for hard copy retention.
- Executed government purchase card program as agency program coordinator, ensured no accounts were past due by processing transactions in card issuing bank management system and maintaining communication with higher echelon and card holders.
- Served as chief petty officer overseeing team operations.
- Hours per week: 15
Equal Opportunity Manager
Destroyer Squadron Twenty-Two
Norfolk, Virginia
06.2018 - 10.2019
- Collected classified data in climate surveys for the Squadron staff and 7 destroyers, identifying equal opportunity violations and leadership issues. Submitted reports that addressed major concerns with squadron and ship leadership, tracking all to resolution.
- Arbitrated equal opportunity inquiries from 7 destroyers to higher echelons for final adjudication, ensuring fair assessment and resolution.
- Administered annual equal opportunity reviews for 7 subordinate commands and assisted the higher echelon in the program review of 7 assigned warships, achieving favorable outcomes.
- Hours per week: 10
Defense Travel System Authorizing Official
Destroyer Squadron Twenty-Two
Norfolk, Virginia
11.2016 - 10.2019
- Named best-authorizing official across 67 commands by higher echelon, processed over 100 travel authorizations valued over $60,000 with zero discrepancies.
- Provided feedback to higher echelon, facilitating transition from shore-managed to ship-managed Defense Travel System and Government Travel Credit Card accounts for all Norfolk-based ships.
- Prepared routine reports to maintain accurate travel system and travel credit card user profiles, ensuring all accounts for 37-person staff were current and non-delinquent despite constant turnover.
- Hours per week: 15
Schools Coordinator
Destroyer Squadron Twenty-Two
09.2016 - 09.2017
- Produced monthly training readiness reports for required schools, tracked personnel gains and losses, coordinated with community managers to request training en route, and submitted annual and case-by-case travel budget requests, achieving over 90% readiness for operational tasking for 40 personnel.
- Hours per week: 10
- Implemented data-driven strategies to track student progress and tailor instruction accordingly.
- Fostered a positive learning environment by addressing individual student needs and promoting inclusivity.
- Strengthened relationships with local organizations through networking and collaboration, maximizing opportunities for resource sharing.
Maritime Domain Awareness and Outreach
Naval Forces Europe, Africa, Sixth Fleet
04.2013 - 10.2015
- Generated distance learning curriculum for in-person and remote training of personnel from 19 African, 15 European, one South American nation, and five international organizations enhancing cooperation and capacity building throughout coastal Africa.
- Developed and promoted standard operating procedures for coastal African Maritime Operations Centers, facilitating coordinated procedures among 19 African nations to strengthen regional maritime operations.
- Coordinated remote training for 24 partner nations using Sametime chat, All Partners Access Network, and other free-use communication software, enhancing connectivity across Africa and Europe.
- Evaluated training effectiveness through observation of 4 multinational exercises at one location and electronic monitoring at additional sites, ensuring alignment with operational standards.
- Required travel up to 50% of the time to on-site training and exercises required regular use of the defense travel system, up-to-date knowledge of travel regulations, and constant requests, approvals, and adjustments of funds for proposed and approved travel and post-travel reports.
- Rank: Chief Petty Officer
- Hours per week: 40
Defense Readiness Reporting System – Navy
USS Lake Erie (CG-70)
11.2011 - 10.2012
- Administered command program, directing departments to update warfare and mission area monthly in system to ensure near real-time reflection of Lake Erie’s readiness for personnel, equipment, training, supply, and ordnance.
- Acted as subject matter expert, answering all questions regarding DRRS-N reporting.
- Rank: First Class Petty Officer
- Hours per week: 10
Training Division Leading Petty Officer
USS Lake Erie (CG-70)
11.2010 - 08.2011
- Managed the Division in the Spotlight program that rotated through each division on the ship maintaining accurate and up-to-date records on 370 personnel, training, qualifications, and service records tracking any discrepancies by division until corrected or remedied.
- Produced the ship’s training plan for schools and a travel budget of $160,000 annually for those schools. Coordinated with each division’s leadership to prioritize training requirements and coordinate gains arriving with training en route. Liaised with the schoolhouse to coordinate exemptions and case-by-case requests, extenuating circumstances maximizing best readiness with limited funds.
- Hours per week: 30
Skills
Customer Service
Attention to Detail
Oral Communication
Written Communication
Decision Making
Problem Solving
Accountability
Self-Management
Teamwork
Interpersonal Skills
Integrity/Honesty
Reasoning
Timeline
Administrative Assistant
Versability Resources Inc
02.2024 - Current
Substitute Teacher (K-12)
Norfolk Public Schools
10.2022 - 09.2023
Computer Science Resources Consultant
Old Dominion University
04.2021 - 12.2021
Quality Control Enumerator
U.S. Census Bureau
07.2020 - 12.2020
Supply Officer
Destroyer Squadron Twenty-Two
09.2018 - 10.2019
Equal Opportunity Manager
Destroyer Squadron Twenty-Two
06.2018 - 10.2019
Defense Travel System Authorizing Official
Destroyer Squadron Twenty-Two
11.2016 - 10.2019
Schools Coordinator
Destroyer Squadron Twenty-Two
09.2016 - 09.2017
Maritime Domain Awareness and Outreach
Naval Forces Europe, Africa, Sixth Fleet
04.2013 - 10.2015
Defense Readiness Reporting System – Navy
USS Lake Erie (CG-70)
11.2011 - 10.2012
Training Division Leading Petty Officer
USS Lake Erie (CG-70)
11.2010 - 08.2011