Mark Douglas Burroughs II
Birmingham
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed
at Wells Fargo. Proven track record in banking product sales and new teller training, consistently maximizing sales while ensuring compliance with regulations. Adept at cash handling and fostering customer relationships, driving high performance in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Teller
Wells Fargo
06.2024 - Current
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Store Manager
Lids Hat World
06.2022 - 06.2024
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Arts - Mass Communication
Tennessee State University
Nashville, TN06-2026
Skills
- Banking product sales
- New teller training
- MS office proficient
- Exceptional customer service
- Compliance, banking laws, and regulations
- Cash handling and management
- Excellent time management skills
- Customer relationship building
- Drawer balancing
- Friendly
- Strong work ethic
Timeline
Teller
Wells Fargo
06.2024 - Current
Store Manager
Lids Hat World
06.2022 - 06.2024
Bachelor of Arts - Mass Communication
Tennessee State University
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