Markeisha Lewis
UNIVERSAL CITY,TX
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
RMF SERVICES
01.2021 - 11.2023
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
Customer Service Representative
ALORICA
08.2009 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Roosevelt High School
San Antonio, TXSkills
- Condition Monitoring
- Documenting Behaviors
- Electronic Charting
- Mobility Assistance
- Patient-Focused Care
- Quality Assurance
- Observing Responses
- Direct Patient Care
- Patient Relations
- Case Management
- Maintaining Privacy
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
RMF SERVICES
01.2021 - 11.2023
Customer Service Representative
ALORICA
08.2009 - 08.2020
High School Diploma -
Roosevelt High School
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