Mar'keisha Sanford
Jacksonville,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
8
8
years of professional experience
Work History
Head Housekeeper
Discovery Village at Deerwood senior living
Jacksonville, FL
07.2023 - Current
- Inspected and monitored housekeeping standards to ensure high quality of service.
- Assigned tasks to housekeeping staff, ensuring that all duties were completed in a timely manner.
- Resolved escalated customer service issues within established timeframes.
- Provided excellent customer service by addressing inquiries promptly.
Shift Supervisor
Wendys Fast Food
Jacksonville, FL
01.2017 - 07.2023
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
Education
High School Diploma -
Englewood High School
Jacksonville, FL06-2010
Skills
- Training and mentoring
- Assignment Delegation
- Cleaning and sanitation
- Complaint Handling
- High-energy attitude
References
References available upon request.
Timeline
Head Housekeeper
Discovery Village at Deerwood senior living
07.2023 - Current
Shift Supervisor
Wendys Fast Food
01.2017 - 07.2023
High School Diploma -
Englewood High School
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